Balenciaga Associate Store Manager

Seoul • South Korea

Sunday, March 1, 2026

Balenciaga, a distinguished name in luxury fashion, was founded in 1917 by Cristóbal Balenciaga in Spain and later established in Paris in 1937. Renowned for its bold innovations in silhouette and technique, the brand continues to redefine modern couture. As part of the Kering Group, Balenciaga is committed to sustainability, digital expansion, and social responsibility, maintaining its position at the forefront of contemporary fashion. The brand offers a dynamic environment for professional growth and innovation.

1. Support the Store Manager in leading the team and managing the store to achieve sales and KPI targets while ensuring adherence to procedures and guidelines.
2. Act as the brand engagement leader, maximizing store potential through qualitative and quantitative goal achievement.
3. Perform duties assigned by the headquarters and Store Manager, acting as the Store Manager in their absence.
4. Assist in managing floor coverage, enhancing sales, visual merchandising, display, customer service, and operations.
5. Analyze daily, weekly, and monthly results, continuously evaluating performance.
6. Support the Store Manager in reporting to headquarters and sharing information with the store team.
7. Monitor the business environment, including local competitors, and provide quality feedback to the Store Manager.
8. Execute and follow up on action plans established by headquarters and the Store Manager.
9. Update the store team on KPI status and provide necessary support to achieve them.
10. Foster a positive work environment and lead by example in brand behaviors.
11. Motivate and challenge the store team daily.
12. Assist in preparing team and individual activities, such as morning briefings and one-on-one meetings.
13. Collaborate with the Store Manager to manage staff issues and support team members.
14. Contribute to the development of the sales team by providing clear goals and consistent feedback.
15. Share development plans with the Store Manager.
16. Help build a motivated and knowledgeable team aware of the latest fashion and luxury trends.
17. Act as a Balenciaga ambassador, maintaining and enhancing brand culture internally and externally.
18. Oversee clienteling activities in line with headquarters guidelines.
19. Maintain store atmosphere in alignment with brand image.
20. Ensure consistent execution of Balenciaga signature experiences and customer engagement.
21. Follow up on CEE and NPS scores, taking action based on results.
22. Develop a clienteling mindset, enhancing customer loyalty from new clients to VICs.
23. Manage customer complaints and oversee related sales procedures.
24. Build networks with influential figures in the luxury industry to strengthen customer loyalty, especially among VICs and VVICs.
25. Ensure compliance with legal, safety, security, internal regulations, sustainability, and HR guidelines.
26. Strive to maintain store image according to Balenciaga standards, ensuring team access to necessary resources.
27. Plan, approve, organize, and prepare activities to manage anticipated workloads.
28. Ensure the safety of products and valuables in the store.
29. Implement retail excellence guidelines in the store.
30. Assist the Store Manager in overseeing inventory activities and warehouse stock, reporting discrepancies immediately.
31. Manage inventory activities with the Operations Manager based on inventory results.
32. Verify that warehouse stock is appropriately operated to match the store's sales potential.
33. Review and improve existing procedures to enhance efficiency and effectiveness.
34. Oversee store team planning activities.

1. Understanding of Balenciaga's product sensitivity and ability to act in line with the brand's image and values.
2. Interest in the luxury market and knowledge of fashion trends to develop new clients and strengthen relationships with existing ones.
3. Customer service mindset with excellent communication skills to provide outstanding customer and after-sales service.
4. Proactive and positive team player contributing to a positive work environment and teamwork enhancement.

1. Leadership and team management
2. Sales and KPI analysis
3. Customer service excellence
4. Communication and interpersonal skills
5. Problem-solving and decision-making
6. Inventory management
7. Brand ambassadorial skills

Proven experience in a luxury retail environment, preferably in a supervisory role.

Bachelor's degree in Business, Fashion, or a related field preferred.

Balenciaga provides a supportive environment for professional growth within the brand and the Kering Group, encouraging employees to reach their full potential in an inspiring workplace.

Balenciaga fosters a culture of innovation and excellence, encouraging employees to develop their skills and contribute to the brand's legacy. The company values diversity and inclusivity, believing that varied perspectives enrich the workplace and customer experiences.