Balenciaga Associate Store Manager

Seoul • South Korea

Sunday, March 1, 2026

Balenciaga, a revered name in the luxury fashion industry, was founded in 1917 by Cristóbal Balenciaga, a couturier renowned for his exacting standards. Since joining the Kering Group in 2001, Balenciaga has continued to be a trailblazer in fashion, celebrated for its avant-garde prêt-à-porter collections, leather goods, footwear, and accessories. The brand remains a pivotal influence under the artistic direction of Demna, appointed in 2015.

1. Lead the sales team to achieve sales and KPI targets while ensuring adherence to procedures and guidelines.
2. Act as a brand ambassador, maximizing store potential through qualitative and quantitative goals.
3. Support the Store Manager in managing floor coverage, sales enhancement, visual merchandising, and customer service.
4. Analyze daily, weekly, and monthly results and continuously evaluate outcomes.
5. Assist in reporting to headquarters and share relevant information with the store team.
6. Monitor the business environment, including local competitors.
7. Provide feedback to the flagship store manager and report on requested matters.
8. Support the Store Manager in achieving specific goals and lead team leaders.
9. Execute and follow up on action plans established by headquarters and the flagship store manager.
10. Update the store team on KPI status and provide necessary support to achieve them.
11. Foster a positive work environment and exemplify brand behaviors.
12. Motivate and challenge the store team daily.
13. Assist in preparing team and individual activities, such as morning briefings and one-on-one meetings.
14. Collaborate with the Store Manager and team leaders to manage staff issues.
15. Attract, develop, and retain talent.
16. Manage and support team members in their work-related needs.
17. Contribute to the development of the sales team by providing clear goals and consistent feedback.
18. Share development plans with the Store Manager and Operations Manager.
19. Assist in building a motivated and knowledgeable team aware of the latest fashion and luxury industry trends.
20. Act as a Balenciaga ambassador, maintaining and enhancing brand culture internally and externally.
21. Oversee clienteling activities according to headquarters guidelines.
22. Maintain store ambiance in line with brand image.
23. Ensure consistent execution of Balenciaga signature experiences and customer experiences.
24. Supervise sales activities to achieve customer satisfaction and engagement, maintaining Balenciaga's qualitative standards.
25. Follow up on CEE and NPS scores and take action based on results.
26. Develop a clienteling mindset and enhance customer loyalty from new clients to VICs.
27. Attract, develop, and retain clients through personalized relationships.
28. Deliver excellent customer experiences aligned with Balenciaga's signature.
29. Measure in-store actions using various channels, such as phone and email.
30. Manage customer complaints and related sales procedures.
31. Build networks with influential figures in the luxury industry to enhance customer loyalty, especially among VICs and VVICs.
32. Ensure compliance with legal, safety, security, internal regulations, sustainability, and HR guidelines.
33. Strive to maintain the store image according to Balenciaga standards and provide access to relevant resources.
34. Plan, approve, organize, and prepare activities to manage expected workloads with available resources.
35. Take necessary measures to ensure the safety of products and valuable items in the store.
36. Implement retail excellence guidelines in the store, including FOH, BOH, and store team.
37. Assist the Store Manager in overseeing inventory activities and warehouse stock, reporting discrepancies immediately.
38. Manage inventory activities with the Operations Manager based on inventory results.
39. Verify that warehouse stock is appropriately managed to match the store's sales potential.
40. Review and improve existing procedures to enhance efficiency and effectiveness.
41. Oversee store team planning activities.

1. Understanding of Balenciaga's product sensitivity and ability to act in accordance with the brand's image and values.
2. Interest in the luxury market and knowledge of fashion trends to develop new clients and strengthen relationships with existing clients.
3. Customer service mindset and excellent communication skills to provide superior customer service and after-sales service.
4. Proactive and positive team player contributing to a positive work environment and strengthening teamwork.

1. Leadership and team management
2. Analytical skills
3. Customer service excellence
4. Communication and interpersonal skills
5. Brand promotion
6. Inventory management
7. Problem-solving

Proven experience in a retail management role within the luxury fashion industry, demonstrating strong leadership and team management capabilities.

Bachelor's degree in Business Administration, Fashion Management, or a related field is preferred.

Balenciaga offers a dynamic and inspiring work environment within the Kering Group, fostering professional growth and development. Employees are supported to build and maintain high-performing teams and are encouraged to realize their full potential.

Balenciaga is committed to nurturing a diverse workforce, believing that diversity enriches the workplace and enhances customer experiences. The company welcomes applicants of all backgrounds, providing equal opportunities and selecting talent based on Balenciaga's behavioral competencies. The brand is dedicated to the growth and success of its employees, seeking to explore opportunities for candidates to showcase their capabilities during the interview process.