Balenciaga Associate Store Manager

Seoul • South Korea

Tuesday, June 3, 2025

Balenciaga, a distinguished name in the luxury fashion industry, was founded in 1917 by Cristóbal Balenciaga, a couturier revered by contemporaries such as Christian Dior and Gabrielle Chanel. Known for its avant-garde silhouettes, the brand has become synonymous with innovative prêt-à-porter collections, leather goods, footwear, and accessories. Since joining the Kering Group in 2001, Balenciaga has solidified its position as a leading global fashion house. The brand continues to thrive under the artistic direction of Demna, appointed in 2015, who oversees both men's and women's collections.

1. Lead and manage the sales team to achieve sales and KPI targets while adhering to company procedures and guidelines.
2. Act as the brand engagement leader, maximizing store potential through qualitative and quantitative objectives.
3. Support the Store Manager in floor coverage management, sales enhancement, visual merchandising, and customer service operations.
4. Analyze daily, weekly, and monthly results, providing continuous evaluation and feedback.
5. Monitor local competitors and business environment, offering strategic insights to the flagship Store Manager.
6. Execute and follow up on action plans established by the headquarters and Store Manager.
7. Update the store team on KPI status and provide necessary support to achieve targets.
8. Foster a positive work environment and lead by example in brand behaviors.
9. Motivate and challenge the store team daily, preparing team and individual activities with the Store Manager.
10. Manage talent acquisition, development, and retention, supporting team members in their roles.
11. Act as a Balenciaga ambassador, maintaining and enhancing brand culture both internally and externally.
12. Oversee clienteling activities, ensuring alignment with brand guidelines and maintaining store atmosphere.
13. Supervise sales activities to ensure customer satisfaction and engagement, following up on CEE and NPS scores.
14. Manage customer complaints and oversee the entire sales process.
15. Ensure compliance with legal, safety, security, and internal regulations, maintaining store image according to Balenciaga standards.
16. Supervise inventory activities and warehouse stock, reporting discrepancies immediately.
17. Review and improve existing procedures to enhance efficiency and effectiveness.

1. Understanding of Balenciaga's product sensitivity and ability to act in alignment with the brand's image and values.
2. Interest in the luxury market and knowledge of fashion trends to develop new clients and strengthen existing relationships.
3. Customer service mindset with excellent communication skills to provide exceptional service and after-sales support.
4. Proactive and positive team player contributing to a positive work environment and reinforcing teamwork.

1. Leadership and team management
2. Sales and KPI analysis
3. Customer relationship management
4. Strategic thinking and problem-solving
5. Excellent communication and interpersonal skills
6. Proficiency in inventory management and operational procedures

Proven experience in a similar role within the luxury fashion industry, demonstrating leadership and operational excellence.

Bachelor's degree in Business, Fashion, or a related field is preferred.

Balenciaga offers a dynamic and inspiring work environment, fostering professional growth within the brand and the Kering Group. Employees are supported in building and maintaining high-performing teams, with opportunities for personal development and career advancement.

Balenciaga is committed to cultivating a diverse and inclusive workplace, valuing all forms of diversity including gender, age, nationality, cultural background, disability, and sexual orientation. The brand believes that diversity enriches the workplace and enhances customer experiences. All applicants are welcomed and given equal opportunities, with a focus on talent growth and success.