Balenciaga Associate Store Manager

Seoul • South Korea

Wednesday, February 26, 2025

Balenciaga, a distinguished house founded in 1917 by Cristóbal Balenciaga, is renowned for its avant-garde designs and has been a pivotal force in the fashion industry. Since joining the Kering Group in 2001, Balenciaga has solidified its status as one of the most influential brands globally, offering a wide array of prêt-à-porter collections, leather goods, footwear, and accessories. The brand is committed to fostering professional growth within its ranks, encouraging employees to reach their full potential in an inspiring work environment.

1. Lead the sales team to achieve sales and KPI targets while adhering to company procedures and guidelines.
2. Act as the brand engagement leader, maximizing store potential through qualitative and quantitative goals.
3. Support the Store Manager in managing floor coverage, sales enhancement, visual merchandising, and customer service.
4. Analyze daily, weekly, and monthly results, providing continuous evaluations.
5. Monitor local competitors and business environment.
6. Provide feedback to the flagship store manager and report on requested matters.
7. Support the Store Manager in executing action plans set by headquarters and the flagship store manager.
8. Update the store team on KPI status and provide necessary support to achieve them.
9. Foster a positive work environment and lead by example in brand behaviors.
10. Motivate and challenge the store team daily.
11. Assist in preparing team and individual activities, including morning briefings and one-on-one meetings.
12. Manage talent acquisition, development, and retention.
13. Provide clear goals and consistent feedback to the team, contributing to their operational development.
14. Act as a Balenciaga ambassador, maintaining and enhancing brand culture.
15. Oversee clienteling activities in line with headquarters guidelines.
16. Ensure a consistent Balenciaga signature experience and customer satisfaction.
17. Manage client complaints and related sales procedures.
18. Build networks with influential figures in the luxury industry to enhance customer loyalty.
19. Ensure compliance with legal, safety, security, and HR guidelines.
20. Manage inventory activities and ensure warehouse stock aligns with sales potential.
21. Review and improve existing procedures to enhance efficiency and effectiveness.

1. Understanding of Balenciaga's product sensitivity and ability to embody the brand's image and values.
2. Interest in the luxury market and knowledge of fashion trends to develop new clients and strengthen existing relationships.
3. Customer service mindset with excellent communication skills.
4. Proactive and positive team player contributing to a positive work environment and teamwork.

1. Leadership and team management
2. Sales and KPI analysis
3. Customer service excellence
4. Effective communication
5. Brand ambassadorship
6. Inventory management
7. Operational efficiency

Proven experience in a luxury retail environment, preferably in a supervisory or managerial role.

Balenciaga offers a dynamic work environment with opportunities for professional growth within the brand and the Kering Group. Employees are encouraged to develop their skills and reach their full potential.

Balenciaga is dedicated to nurturing a diverse workforce, believing that diversity enriches the workplace and customer experience. The company welcomes all applicants and provides equal opportunities, selecting talent based on Balenciaga's behavioral competencies. The brand is committed to the growth and success of its employees, fostering an environment where they can thrive.