Balenciaga Associate Store Director

Balenciaga, a prestigious name in the luxury fashion industry, is part of the renowned Kering Group, a global leader in apparel and accessories. As an employer, Balenciaga is committed to fostering an environment where creativity, innovation, and personal growth are encouraged. The brand is dedicated to developing its employees and offers numerous opportunities for career advancement within the company and the broader Kering family.

1. Assist the Store Director in managing floor coverage, driving sales, visual merchandising, client service, and operational functions within the store.
2. Analyze sales results daily, weekly, and monthly, and conduct regular assessments.
3. Support the Store Director in reporting relevant information to headquarters and share insights with the store team.
4. Monitor the business environment, including local competition.
5. Provide high-quality feedback and reports to the Store Director.
6. Lead Department Managers in achieving quantitative and qualitative goals.
7. Implement action plans defined with headquarters and ensure follow-up.
8. Update the store team on KPIs and support them in achieving targets.
9. Create and maintain a positive work environment, embodying brand behaviors.
10. Motivate and challenge the team daily.
11. Support the Store Director in team and individual activities, such as morning briefs and one-on-one meetings.
12. Partner with the Store Director and Department Managers on employee issues.
13. Attract, develop, and retain talent, managing Department Managers and supporting their activities.
14. Assist in sales team development and provide timely feedback.
15. Promote the brand internally and externally, ensuring client satisfaction and brand image consistency.
16. Oversee clienteling approach and ensure excellent client experience.
17. Manage delicate client situations and ensure adherence to brand standards.
18. Ensure compliance with legal, safety, security, and internal requirements.
19. Oversee day-to-day store operations, including opening and closing procedures.
20. Maintain a cost-conscious approach in expense decisions.
21. Process payroll and maintain store schedules.
22. Ensure staff adherence to attendance and punctuality.
23. Maintain accuracy of the customer database.
24. Support inventory management and report discrepancies.
25. Challenge and improve current processes to sustain growth and efficiency.

1. Commitment to participate in an innovative project.
2. At least 3 years of experience in a managerial position overseeing a minimum of 10 people.
3. Significant sales experience in the luxury retail industry.
4. Successful managerial experience with the ability to set goals, delegate work, and follow up on results.
5. High sensitivity to client experience and loyalty.

1. Precision and organizational skills.
2. Adaptability and openness.
3. Listening abilities and curiosity.
4. High availability and responsiveness.
5. Product and fashion sensitivity.
6. Mastery of digital skills.
7. Exceptional client service and interpersonal skills.

A minimum of 3 years in a managerial role within the luxury retail sector, overseeing teams of at least 10 individuals.

Balenciaga offers a stimulating and fulfilling workplace environment, with opportunities for professional development and career advancement within the brand and the Kering Group.

Balenciaga fosters a diverse and inclusive workplace, welcoming individuals from all backgrounds. The company values creativity and innovation, empowering employees to reach their full potential in a supportive environment. As an equal opportunity employer, Balenciaga is committed to diversity in all its forms, enriching both the workplace and client experience.