Alfred Dunhill Sales Consultant

London • UK

Wednesday, June 25, 2025

Alfred Dunhill, a distinguished name in the realm of masculine luxury, is renowned for its commitment to craftsmanship, fine materials, and quintessential English elegance. As part of the Richemont Group, Dunhill benefits from the conglomerate's extensive resources and global reach. The brand's expansion into Harrods, one of the world's most prestigious retail environments, marks a significant milestone in its strategy to fortify its presence in London, complementing its flagship store at Bourdon House and other key locations.

1. Maximize sales revenue within the Dunhill concession at Harrods.
2. Build and maintain a robust client base, providing exceptional customer service that aligns with the brand's luxury standards.
3. Achieve individual sales and KPI targets set by the Store Manager.
4. Cultivate a client-centric culture, enhancing client recruitment and loyalty.
5. Ensure merchandising aligns with Dunhill's image and store objectives.
6. Coordinate in-store promotional events.
7. Develop relationships with Harrods' personal shopper team to create new sales opportunities.
8. Maintain stock in optimal condition and handle exchanges and special requests.
9. Efficiently handle customer complaints in line with company policy.
10. Accurately follow all systems and procedures according to company policies.
11. Utilize all forms of communication to ensure effective collaboration.

1. Proven experience in retail, ideally within the luxury goods sector or a similar service-oriented industry.
2. Strong understanding of the luxury market and its nuances.
3. Sound product knowledge, particularly in high-value goods.
4. Proficiency in using POS systems and retail inventory management software.
5. Basic understanding of CRM systems.

1. Excellent communication skills, both written and verbal.
2. Strong interpersonal skills and the ability to build rapport with customers.
3. Ability to represent the Alfred Dunhill brand with confidence.
4. Proactive and solution-oriented approach to problem-solving.
5. Strong organizational and time management skills.

Proven experience in retailing, ideally within the luxury goods sector or a similar service-oriented industry.

The role offers the opportunity to be part of a prestigious brand within a high-profile retail environment, with the potential for professional growth and development.

Alfred Dunhill values diversity, empathy, curiosity, and integrity. The company fosters an environment of freedom, collegiality, and solidarity, encouraging innovative thinking and a commitment to excellence.