Alfred Dunhill Retail Supervisor

London • UK

Wednesday, September 3, 2025

Alfred Dunhill, a distinguished name in masculine luxury, is renowned for its commitment to craftsmanship, fine materials, and quintessential English elegance. As part of the Richemont group, Dunhill benefits from the conglomerate's extensive network and resources, allowing it to offer unparalleled opportunities for growth and innovation. The brand's presence in Harrods, one of the world's most prestigious retail environments, underscores its dedication to providing exceptional luxury experiences.

1. Support the Management team to maximize sales opportunities and store profitability.
2. Achieve individual sales and KPI targets as set by the Store Manager.
3. Foster a client-centric culture within the store.
4. Develop relationships with Harrods personal shopper team to create new sales opportunities.
5. Supervise the team to ensure customer service excellence.
6. Respond proactively to customer needs and exceed client expectations.
7. Maintain comprehensive knowledge of Alfred Dunhill's history and products.
8. Take key holder responsibility in the absence of the manager.
9. Assist in stock control management.
10. Ensure visual merchandising aligns with brand guidelines.
11. Support management in policy and procedure compliance.
12. Build effective working relationships with colleagues across stores and functions.
13. Provide training and coaching to the team to uphold high customer service standards.
14. Create a dynamic and positive team environment to drive sales.
15. Act as a role model and brand ambassador for Alfred Dunhill.

1. Proven experience in retail, ideally within the luxury goods sector or a similar service-oriented industry.
2. Strong understanding of the luxury market.
3. Experience in selling high-value goods.
4. Prior experience as a supervisor or team leader.

1. Proficiency in using POS systems and retail inventory management software.
2. Basic understanding of CRM systems.
3. Excellent written and verbal communication skills.
4. Strong interpersonal skills and ability to build rapport with customers.
5. Ability to represent the Alfred Dunhill brand with confidence.
6. Capability to work independently and as part of a team.
7. Competence in handling customer complaints and resolving issues efficiently.
8. Ability to work under pressure and meet deadlines.
9. Proactive and solution-oriented problem-solving skills.
10. Strong organizational and time management skills.

Proven experience in retail, ideally within the luxury goods sector or a similar service-oriented industry, with prior experience as a supervisor or team leader.

Alfred Dunhill offers a supportive and dynamic work environment, fostering professional growth and development within the luxury retail sector.

Alfred Dunhill values diversity, empathy, curiosity, and integrity, fostering a workplace culture that encourages innovation and collaboration. The brand is committed to making a positive impact on the world and values the unique contributions of each team member.