Alfred Dunhill Luxury Retail Sales Associate

London • UK

Wednesday, August 13, 2025

Alfred Dunhill, a distinguished name in the luxury fashion industry, is renowned for its dedication to craftsmanship and innovation. As part of a larger conglomerate, the brand benefits from a rich heritage and a commitment to excellence, offering employees a dynamic and enriching work environment.

1. Maximize sales revenue within the flagship boutique.
2. Build and maintain a strong client base.
3. Provide exceptional customer service that aligns with brand standards.
4. Achieve individual sales and KPI targets.
5. Foster a client-centric culture through recruitment and loyalty initiatives.
6. Ensure merchandising aligns with brand image and store objectives.
7. Coordinate in-store promotional events.
8. Develop relationships with local businesses to create sales opportunities.
9. Maintain stock in optimal condition and handle exchanges and special requests.
10. Effectively handle customer complaints in line with company policy.
11. Accurately follow all company systems and procedures.

1. Proven experience in retail, ideally within the luxury goods sector or a similar service-oriented industry.
2. Strong understanding of the luxury market.
3. Sound product knowledge, particularly with high-value goods.

1. Proficiency in POS systems and retail inventory management software.
2. Basic understanding of CRM systems.
3. Excellent communication skills, both written and verbal.
4. Strong interpersonal skills and ability to build rapport quickly.
5. Ability to work independently and as part of a team.
6. Confident in handling customer complaints and resolving issues.
7. Strong organizational and time management skills.

Proven experience in retailing, ideally within the luxury goods sector or a similar service-oriented industry.

Employees are valued for their unique contributions and are offered a supportive environment that encourages professional growth and development.

The company culture at Alfred Dunhill is one of diversity and inclusion, valuing the rich tapestry of arts, cultures, and human skills. The brand fosters an environment of empathy, curiosity, courage, humility, and integrity, with a strong commitment to social responsibility.