Alaïa Senior Sales Associate

London • UK

Tuesday, July 22, 2025

ALAÏA, a distinguished name in the luxury fashion industry, operates under the esteemed Richemont Group, a leader in the global luxury goods market. Known for its exquisite craftsmanship and innovative designs, ALAÏA offers a unique work environment that values creativity, excellence, and the rich heritage of its brand. As part of the Richemont family, employees benefit from a culture that emphasizes internal growth and professional development.

1. Achieve weekly and monthly sales targets in collaboration with the team.
2. Enhance average basket size in terms of both quantity and value.
3. Develop cross-selling opportunities and maintain comprehensive product knowledge.
4. Cultivate and expand client relationships, focusing on international clientele.
5. Establish strategies to grow and upgrade the client base, including regaining lost clients.
6. Participate in client events and manage high-ticket client interactions.
7. Resolve client issues promptly, proposing solutions and escalating as necessary.
8. Ensure the boutique adheres to ALAÏA's client experience standards.
9. Maintain the highest standards of visual merchandising and boutique presentation.
10. Participate in daily operations, including inventory counts and cashier duties.
11. Serve as a brand ambassador, upholding ALAÏA's image and grooming standards.

1. Relevant experience in luxury fashion or accessories.
2. Experience with ready-to-wear; haute couture experience is advantageous.
3. Proficiency in dress pinning for alterations is beneficial.
4. Strong clienteling skills with an established client base.
5. Fluency in English; proficiency in a second language is advantageous.

1. Excellent interpersonal and communication skills.
2. Warm, friendly personality with the ability to build relationships easily.
3. Proactive approach with a strong drive to succeed.
4. Proficiency in Microsoft Office and email applications.

Candidates must possess relevant experience in luxury fashion or accessories, with a focus on ready-to-wear. Experience in haute couture and dress alterations is advantageous.

ALAÏA offers opportunities for internal development and mobility within the Richemont Group, fostering both personal and professional growth.

ALAÏA, as part of the Richemont Group, fosters a culture of creativity, excellence, and respect for the brand's heritage. The work environment is collaborative, with a focus on internal growth and professional development.