Alaïa Client Engagement Assistant (Intern)

Alaïa is a Paris-based luxury fashion house renowned for sculptural tailoring, immaculate craftsmanship and close client relationships. The brand operates couture ateliers and a network of boutiques worldwide, offering a refined, design-led working environment typical of an independent high-fashion maison.

1. Support day-to-day clienteling activities across boutiques and the central client services team, including appointment scheduling and follow-up communications.
2. Maintain and update the CRM with accurate client profiles, purchase histories and notes; assist with data hygiene and segmentation for campaigns.
3. Prepare VIP client dossiers and briefings for sales teams and designers; coordinate bespoke order tracking and delivery logistics.
4. Assist in the design and execution of client events, private viewings and trunk shows, including guest lists, invitations and on-site support.
5. Draft and send personalised client communications (email and phone), manage requests for styling, personalisation and alterations.
6. Liaise with retail teams, e‑commerce and ateliers to ensure a seamless client experience and timely resolution of client inquiries.
7. Support basic analysis of client activity and campaign performance to inform outreach priorities and retention initiatives.

1. Currently enrolled in a Bachelor's or Master's programme in luxury management, marketing, communications or a related field.
2. Strong attention to detail, discretion and a client-first mindset suited to high-net-worth clientele.
3. Excellent written and verbal communication skills; professional telephone manner and experience handling confidential information.
4. Ability to manage multiple priorities, coordinate across teams and work flexibly to support events and peak retail periods.

1. Salesforce (or equivalent CRM)
2. Microsoft Excel
3. Microsoft Outlook
4. Google Workspace (Gmail, Docs, Sheets)
5. PowerPoint

Internship-level role; previous retail, client services or luxury brand internships are strongly preferred. Experience supporting events or VIP clientele is an advantage.

Enrolment in a relevant higher-education programme (Bachelor's or Master's) in luxury management, marketing, communications, business or a closely related discipline.

Alaïa cultivates a craft-focused, boutique atmosphere where precision and artistic integrity are paramount. Teams are typically small and collaborative, with an emphasis on discretion, personal service and the preservation of artisanal savoir-faire.