Acqua Di Parma E-Commerce Manager

Milan • Italy

Wednesday, January 7, 2026

Acqua di Parma, a distinguished name in the luxury fragrance and cosmetics sector, is renowned for its authentic Italian heritage and commitment to exceptional quality. As part of the larger luxury conglomerate, Acqua di Parma offers a vibrant and collaborative work environment where creativity and sophistication are at the forefront. Employees are encouraged to refine their craft and grow within a supportive community that values autonomy and innovation.

1. Drive the commercial success and seamless operation of the official website, ensuring alignment with business objectives in revenue, brand equity, and customer engagement.
2. Define and manage the e-commerce roadmap across owned channels and third-party platforms, including project rollout and product launches.
3. Align online assortments and campaigns with overall strategy, optimizing key business KPIs such as traffic, conversion, and AOV to drive revenue growth.
4. Lead the integration of brand storytelling within digital initiatives.
5. Plan and execute launches, seasonal events, and promotions, ensuring consistency across CRM, paid media, and content.
6. Optimize merchandising, product availability, and digital shelf execution; supervise SEO to drive qualified traffic.
7. Provide strategic inputs to the media team based on data-driven insights and the commercial calendar.
8. Ensure smooth e-commerce operations, including order management, fulfillment, and returns; collaborate with UX/UI and tech teams to enhance site usability and personalization.
9. Partner with customer service and supply chain for issue resolution and operational excellence; lead continuous platform improvements.
10. Manage budget planning and forecasting, and prepare business reviews and performance reports.

1. Demonstrated experience in e-commerce management within the luxury and/or beauty industry.
2. Proven experience in Project Management related to eCommerce initiatives.

1. In-depth knowledge of Salesforce Commerce Cloud (SFCC).
2. Previous experience in customer service management and knowledge of Salesforce Service Cloud is considered a plus.
3. Strong understanding of P&L management as well as e-commerce operations (from order to delivery).
4. Proficient with web analytics tools with proven analytical abilities, including monitoring and acting on key digital metrics.
5. Excellent communication and team management skills.
6. Excellent knowledge of written and spoken English; additional languages are a plus.

At least 5 years of experience in e-commerce management within the luxury and/or beauty industry.

Acqua di Parma offers a hybrid working model, providing flexibility and a balance between remote and in-office work.

Acqua di Parma fosters a culture of creativity and collaboration, deeply rooted in its Italian heritage. The company values innovation and offers a supportive environment where employees can grow and evolve in their careers. The workplace is characterized by a strong sense of community and a commitment to excellence.