Acqua Di Parma E-Commerce Manager

Acqua di Parma, a distinguished name in the realm of luxury perfumery and cosmetics, is a brand deeply rooted in Italian heritage, renowned for its commitment to quality, sophistication, and creativity. As part of a larger conglomerate, Acqua di Parma offers a vibrant and collaborative culture that encourages personal growth and professional development within the luxury sector.

1. Drive the commercial success and seamless operation of the official website to achieve business objectives in revenue, brand equity, and customer engagement.
2. Lead strategy and execution across merchandising, digital marketing, UX, logistics, and oversee the Customer Care team, including external agencies.
3. Define and manage the e-commerce roadmap across owned channels and third-party platforms.
4. Align online assortments and campaigns with overall strategy and monitor key business KPIs to drive revenue growth.
5. Integrate brand storytelling within digital initiatives.
6. Plan and execute launches, seasonal events, and promotions, ensuring alignment across CRM, paid media, and content.
7. Optimize merchandising, product availability, and digital shelf execution; supervise SEO to drive qualified traffic.
8. Ensure smooth e-commerce operations, including order management, fulfillment, and returns.
9. Collaborate with UX/UI and tech teams to enhance site usability and personalization.
10. Partner with customer service and supply chain for issue resolution and operational excellence.
11. Manage budget planning and forecasting, and prepare business reviews and performance reports.

1. Demonstrated experience in e-commerce management within the luxury and/or beauty industry.
2. Proven experience in Project Management related to eCommerce initiatives.

1. In-depth knowledge of Salesforce Commerce Cloud (SFCC).
2. Experience in customer service management and knowledge of Salesforce Service Cloud is a plus.
3. Strong understanding of P&L management and e-commerce operations.
4. Proficient with web analytics tools and possess proven analytical abilities.
5. Excellent communication and team management skills.
6. Fluency in English; additional languages are a plus.

A minimum of 5 years of experience in e-commerce management within the luxury and/or beauty industry.

Acqua di Parma offers a creative environment with opportunities for career growth and professional development.

Acqua di Parma fosters a collaborative and community-driven culture, providing a creative environment where employees are encouraged to learn, grow, and shape their own career paths with autonomy and care.