A. Lange & Söhne Sales Associate

A. Lange & Söhne, a distinguished name in the luxury watchmaking industry, is renowned for its precision craftsmanship and timeless elegance. As part of the Richemont Group, A. Lange & Söhne offers a dynamic and sophisticated work environment, fostering innovation and excellence in every facet of its operations.

1. Achieve personal sales targets in alignment with the brand's retail strategy and compliance with corporate guidelines, legal, tax, and customs regulations.
2. Maximize profit while controlling and minimizing costs, including discounts, general expenses, and third-party commissions.
3. Analyze unsuccessful sales with the Assistant/Boutique Manager to refine future sales forecasts.
4. Organize private showings for potential VIP clients within the region.
5. Discuss business opportunities and action plans for potential leads with the Assistant/Boutique Manager.
6. Ensure excellence in customer greeting, care, and service both inside and outside the boutique.
7. Continuously learn about products and the brand to become a key representative for the company.
8. Maintain the boutique's appearance and upkeep according to brand guidelines and concepts.
9. Support the timely implementation and control of new visual merchandising concepts in the boutique.
10. Ensure service excellence at all times with all boutique customers.
11. Contribute to a positive atmosphere within the boutique, maintaining an optimistic, constructive, helpful, and confident demeanor.
12. Participate proactively in regular VIP events, considering boutique opportunities.
13. Build genuine relationships with clients.
14. Handle customer complaints individually and carefully, reporting product-related issues to the Assistant/Boutique Manager immediately.
15. Follow up and coordinate individual repairs and after-sales matters with Sales Administrators.
16. Participate actively in monthly, quarterly, and annual inventories.
17. Ensure measures to prevent stock discrepancies at all times.
18. Automatically replenish sold watches and actively request orders.
19. Ensure proper maintenance of all boutique watches as needed, including organizing strap changes, polishing, and servicing.
20. Adhere to procedures and legal, tax, and customs regulations.
21. Handle significant credit card transactions and cash operations.
22. Report opportunities and incidents to the Assistant/Boutique Manager in a timely manner.
23. Share new practices and ideas with the Assistant/Boutique Manager to enhance overall boutique operations.
24. Share new ideas, work-related practices, and knowledge with boutique members and office colleagues.
25. Monitor personal appearance and behavior in line with corporate and boutique guidelines, including uniform, makeup, language, hair, and accessories.
26. Provide complete and comprehensive support to shift colleagues during the sales ceremony.

1. Strong sales acumen and ability to meet targets
2. Excellent customer service skills
3. Proficiency in CRM tools
4. Ability to analyze sales data and forecast trends
5. Strong communication and interpersonal skills
6. Attention to detail and ability to maintain brand standards
7. Problem-solving skills and ability to handle customer complaints
8. Teamwork and collaboration skills

Previous experience in luxury retail sales or a similar customer-facing role is preferred.

The position offers 13 salaries, €521 holiday allowance, attractive pension contributions, full reimbursement of the Germany ticket, monthly €40 restaurant vouchers, 60% coverage of EGYM Wellpass, a €50 birthday voucher, and more.

A. Lange & Söhne fosters a culture of excellence, precision, and innovation. The company values continuous learning and development, encouraging employees to become key representatives of the brand. The work environment is dynamic and supportive, promoting teamwork and a positive atmosphere.