Sephora IT Infrastructure and Support Specialist

Mexico City • Mexico

Friday, May 30, 2025

Sephora, a leading global retailer in beauty and cosmetics, operates under the umbrella of LVMH, a world-renowned luxury conglomerate. Known for its innovative approach to retail and customer experience, Sephora offers a dynamic and inclusive work environment, fostering growth and development for its employees.

1. Oversee and manage the operation and maintenance of technological infrastructure, including Windows servers, Active Directory, networks, communications, and internet links across all locations.
2. Ensure the administration, maintenance, and security of both physical and virtual Windows servers in alignment with global team directives.
3. Supervise and manage the operation and maintenance of store-specific systems such as Point of Sale (POS) systems, ticket printers, barcode scanners, cash drawers, Pinpads, wireless banking terminals, computing equipment, and other peripherals.
4. Oversee technical support activities, including the management of help desk operations and outsourced on-site support engineers, ensuring efficient resolution of POS-related incidents in stores.
5. Manage relationships with infrastructure service providers, including those for computing equipment, servers, networks, communications, internet, POS, and other store-specific equipment.
6. Implement and maintain monitoring tools for general infrastructure, critical services, and POS systems in stores.

1. Proficiency in managing Windows servers and Active Directory.
2. Strong understanding of network and communication systems.
3. Experience with POS systems and store technology infrastructure.
4. Ability to manage vendor relationships effectively.
5. Competence in implementing and using monitoring tools for IT infrastructure.

Relevant experience in IT infrastructure management and support, particularly within a retail environment, is preferred.

Sephora offers a competitive benefits package, including opportunities for professional growth and development within a supportive and innovative work environment.

Sephora fosters a culture of innovation, inclusivity, and excellence. Employees are encouraged to pursue professional development and contribute to a dynamic team environment that values creativity and collaboration.