Sephora Customer Experience Manager

Kuwait City • Kuwait

Thursday, May 29, 2025

Sephora, a distinguished name in the realm of prestige cosmetics since its inception in 1970s Paris, is a subsidiary of the luxury conglomerate Moët Hennessy Louis Vuitton (LVMH). Renowned for its curated selection of over 200 world-class brands and its own SEPHORA COLLECTION, the brand offers an extensive range of beauty products. As a global leader in beauty retail, Sephora is committed to delivering an unparalleled customer experience through innovative services and a strong digital presence. The company fosters a culture of inclusivity, empowerment, and continuous growth, making it a premier destination for beauty enthusiasts and professionals alike.

1. Lead and manage the customer journey and service operations within the store.
2. Develop and implement store service plans to maximize sales and KPI performance.
3. Provide coaching and training to store leaders and teams to achieve service targets.
4. Analyze customer satisfaction using tools like Love Meter and CEE, and propose action plans for improvement.
5. Collaborate with Services Manager to enhance client satisfaction through Beauty Services.
6. Support the Store Director in analyzing sales results and formulating action plans.
7. Ensure adherence to store policies regarding products, merchandising, and operations.
8. Monitor stock availability and coordinate with the Operations Manager to prevent out-of-stock situations.
9. Drive business growth by analyzing market trends and proposing strategic initiatives.
10. Motivate and develop the store team through effective coaching and performance management.

1. Bachelor’s degree
2. Minimum 7 years of experience in retail with a proven track record in in-store sales
3. 2 to 3 years of experience in team management
4. 3 years of experience in the beauty industry
5. English proficiency at a minimum intermediate level
6. Knowledge of Arabic is advantageous

1. Advanced product knowledge
2. Strong training capabilities
3. Digital orientation and analytical skills
4. Excellent communication skills
5. Intermediate Excel proficiency
6. Commercial awareness
7. Ability to manage and develop teams

A minimum of 7 years in retail with successful in-store sales experience and at least 2 to 3 years in team management, particularly within the beauty industry.

Bachelor’s degree

Sephora offers a culture of empowerment, learning, and growth, providing tools and opportunities for personal and professional development. Employees are part of a community that values authenticity and diversity, contributing to a fulfilling work environment.

Sephora embraces a culture where authenticity is celebrated, and diversity strengthens the collective spirit. The company is committed to empowerment, learning, and growth, offering a dynamic environment where employees can innovate and lead. Sephora's culture is centered around making a difference, both in the lives of clients and within the beauty industry.