Gucci Team Manager

New York • USA

Thursday, May 29, 2025

Gucci, a distinguished brand under the Kering conglomerate, is renowned for its unparalleled luxury and innovative fashion. As an employer, Gucci is committed to fostering an inclusive and dynamic work environment where creativity and excellence are paramount. The brand values diversity and encourages its employees to contribute to its legacy of redefining fashion and luxury.

1. Lead and inspire the team to deliver an exceptional luxury service culture within the store.
2. Execute strategic plans on the selling floor, providing real-time coaching and feedback to achieve business and product category goals.
3. Contribute to the recruitment, retention, and development of top-tier talent.
4. Represent Gucci as a brand ambassador, embodying and promoting Gucci Values.
5. Ensure superior client experiences and utilize clienteling tools to drive loyalty and acquisition.
6. Lead clienteling activities and develop action plans to meet goals and KPIs.
7. Support company-driven local events and product launches, ensuring client attendance and sales results.
8. Manage client flow on the selling floor, ensuring exceptional service for all.
9. Resolve client service issues to retain and enrich client relationships.
10. Maintain deep knowledge of competition and local market trends.
11. Provide ongoing support and feedback to Client Advisors, ensuring their development and engagement.
12. Lead performance and development conversations with direct reports.
13. Conduct regular performance reviews and develop action plans.
14. Lead morning briefings and deliver key business communications.
15. Participate in attracting and recruiting new team members.
16. Ensure effective onboarding for new team members.
17. Manage employee relations in partnership with Store Directors and People Partners.
18. Monitor adherence to company policies and procedures.
19. Analyze store results and partner with the Store Director to provide recommendations and improvement plans.
20. Collaborate with cross-functional departments to adhere to company policies and procedures.
21. Plan and schedule team coverage according to traffic flow and individual capabilities.
22. Support visual merchandising standards and maintain organization of company assets.
23. Oversee product handling, transactions, and general store administration.
24. Support store opening and closing as Manager on Duty.
25. Optimize stock and inventory management.

1. 4+ years of sales management experience in retail, luxury retail, or a service-related industry.
2. Bachelor’s degree in a related field preferred.
3. High degree of ethics, professionalism, and integrity.
4. Proven ability to drive positive client experiences and deliver measurable results.
5. Ability to manage competing priorities in a fast-paced environment.
6. Proficiency with Microsoft Office software.
7. Strong verbal and written communication skills.
8. Passion for the fashion industry.
9. Flexibility to work a retail schedule, including evenings, weekends, and holidays.

1. Leadership and team management
2. Clienteling and customer relationship management
3. Strategic planning and execution
4. Performance analysis and improvement
5. Communication and interpersonal skills
6. Problem-solving and conflict resolution
7. Organizational and time management skills

A minimum of four years in sales management within retail, luxury retail, or a service-related industry is required.

Bachelor’s degree in a related field is preferred.

A reasonable estimate of the current base salary range is $85,000 USD to $95,000 USD.

Gucci offers a comprehensive benefits package that includes health and wellness programs, employee discounts, and opportunities for professional development.

Gucci fosters a culture of inclusivity, respect, responsibility, and trustworthiness. The brand emphasizes diversity in thought and background, encouraging collaboration and innovation. Employees are empowered to express their uniqueness and are supported in their personal and professional growth.