Fendi Omni Stockist

Manhasset • USA

Friday, May 30, 2025

Fendi, a distinguished name in the luxury fashion industry, is part of the esteemed LVMH group, a global leader in high-quality products. As an employer, Fendi offers a dynamic and innovative work environment, fostering creativity and excellence in every aspect of its operations.

1. Review and prioritize pending orders to fulfill within 24 hours.
2. Rebalance request transfers.
3. Pull deliveries, package, and deliver to the shipping department.
4. Attend meetings with leadership and selling teams to build cross-functional partnerships.
5. Prepare merchandise for shipping with accurate packaging and wrapping.
6. Support the selling team with preparing consignments for clients.
7. Drive retail network sales by processing charge sends for Client Advisors outside the home store.
8. Perform daily Omni-Channel tasks including Curbside Pick-up, Ship-from-Store (SFS), and Buy Online Pick-up In-Store (BOPIS) processes.
9. Support order fulfillment and delivery through multiple shipping options.
10. Reduce cases of incorrect order fulfillment.
11. Improve accuracy and speed of return management.
12. Enhance resolution time for open client cases on orders.
13. Advocate for the client at the warehouse to ensure detailed execution of activities.
14. Participate in Loss Prevention procedures related to Omni-Channel processes.
15. Fulfill the company-defined customer experience by completing all processes according to service level standards.
16. Assist in the BOPIS aged order review and return product to the sales floor as needed.
17. Support the usage of in-store digital clienteling platforms and act as a technical authority.
18. Partner with leadership to build targeted clienteling lists for promotional events.
19. Deliver new and inventive experiences to improve operations and client satisfaction.
20. Participate in the completion of incoming SFS orders including picking, packing, and shipping.

1. Minimum 2-4 years of professional experience in retail or customer experience, luxury experience preferred.
2. Associate degree or equivalent experience is a plus.
3. Experience in stock control and selling, particularly in luxury retail, is advantageous.
4. Strong interpersonal communication skills.
5. Strong drive for results.
6. Excellent verbal and written communication skills.
7. Proficiency in PowerPoint, Excel, Word, and Microsoft Office.
8. Ability to work in a collaborative team environment.
9. Proficiency with POS systems and inventory management functions.
10. Digital literacy is required.
11. Ability to lift boxes weighing up to 25lbs.
12. Foreign language skills are a plus.
13. Flexible availability, including nights, weekends, and holidays.

1. Interpersonal communication
2. Customer service
3. Inventory management
4. Digital literacy
5. Team collaboration
6. Problem-solving
7. Time management
8. Technical proficiency in Microsoft Office

A minimum of 3 years of experience in retail or customer service, with a preference for luxury retail experience.

Associate degree or equivalent experience is a plus.

Comprehensive benefits package including health insurance, employee discounts, and opportunities for professional development.

Fendi's workplace culture is characterized by a commitment to innovation, luxury, and excellence. Employees are encouraged to express creativity and are supported in their professional growth within a collaborative and dynamic environment.