Balenciaga Store Manager

Kuala Lumpur • Malaysia

Wednesday, May 28, 2025

Balenciaga, a prestigious name in the luxury fashion industry, was founded by Cristóbal Balenciaga in 1917. Known for its avant-garde designs and impeccable craftsmanship, the brand has been a part of the Kering group since 2001. Balenciaga continues to push the boundaries of fashion under the creative direction of Demna, offering a range of ready-to-wear collections, leather goods, footwear, and accessories. As an employer, Balenciaga is committed to fostering professional growth and diversity within its workforce.

1. Oversee daily store operations, ensuring alignment with sales targets, KPIs, and Balenciaga's operational standards.
2. Lead and motivate the retail sales team to deliver exceptional customer service and achieve sales objectives.
3. Manage inventory, staff training, and handle customer complaints efficiently.
4. Cultivate a positive work environment that attracts, develops, and retains talent.
5. Build and maintain a robust customer database, fostering strong relationships with VIP clients.

1. Proven experience in retail and customer service management, with a focus on people and store operations.
2. Inclusive leadership style with excellent organizational capabilities.
3. Adaptability, persuasiveness, and a dynamic approach to challenges.
4. High sensitivity to client experiences and loyalty.
5. Proficiency in both spoken and written English and Chinese.

1. Strong leadership and motivational skills.
2. Excellent organizational and problem-solving abilities.
3. Proficiency in MS Office and other digital tools.
4. Effective communication and interpersonal skills.

Prior experience in retail management and customer service is required.

Balenciaga offers a stimulating and fulfilling workplace environment with opportunities for professional development within the House and the Kering group.

Balenciaga prides itself on a diverse and inclusive workplace culture, valuing diversity in all its forms. The company is dedicated to empowering employees to reach their full potential and fostering a culture of feedback and continuous improvement.