Tiffany & Co. Senior Client Advisor

Melbourne • Australia

Thursday, May 29, 2025

Tiffany & Co., a distinguished name in luxury jewelry, is part of the prestigious LVMH group, the world's largest luxury conglomerate. Renowned for its elegance, innovative design, and fine craftsmanship, Tiffany & Co. has been a beacon of excellence in the luxury sector since 1837. The brand's commitment to quality and its rich heritage of celebrated artists and historic milestones define its legacy, offering employees a unique environment of passion, high standards, and professional growth.

1. Execute individual Annual Net Sales plan by cultivating strong customer relationships and committing to the highest standards of customer service.
2. Assist customers with merchandise selections using consultative and strategic selling skills.
3. Cultivate customers with personalized interactions to achieve high client repeat rate.
4. Embody and inspire the highest luxury standards in presentation and behavior.
5. Manage customer issues and complaints effectively.
6. Support Client Advisors in achieving their sales plans through mentoring and coaching.
7. Ensure health, safety, and welfare compliance in the workplace.
8. Participate actively in store team initiatives and efforts.

1. Minimum two years of retail experience, preferably within the jewelry industry.
2. Previous expert selling experience.
3. Demonstrable problem-solving ability.
4. Strong customer service ethics.
5. Excellent communication skills, both verbal and written.
6. Strong computer skills, including proficiency in Word, Excel, and CRM.
7. Flexible working availability, including evenings, weekends, and public holidays.
8. Previous experience in a luxury retail environment.
9. Previous senior sales experience.
10. Gemology Certificate/Diploma preferred.

1. Consultative selling skills
2. Customer relationship management
3. Problem-solving
4. Communication
5. Mentoring and coaching
6. Health and safety compliance

Minimum of 5 years of experience in a relevant field, with a preference for luxury retail and jewelry industry experience.

Gemology Certificate/Diploma preferred.

Generous salary, employee merchandise benefits, and milestone gifts. High-performing, dynamic team environment with a focus on collaboration, innovation, and growth. Endless career opportunities within LVMH, along with mentoring and global networking opportunities. Wellbeing and Charitable Giving/Volunteering Program.

Tiffany & Co. fosters a workplace culture of elegance, innovation, and collaboration. Employees are passionate, kind, and professionally committed, holding themselves and their colleagues to high standards. The brand emphasizes continuous education about new merchandise collections, cultures, and the evolving luxury market. The Tiffany Experience, characterized by creating connections, providing personalized experiences, and honoring the Tiffany legacy, is central to the company's ethos.