Swatch Group Client Relations Specialist

Besancon • France

Friday, January 30, 2026

The Swatch Group is a renowned global leader in the watchmaking industry, known for its diverse portfolio of luxury and fashion brands. As part of its commitment to excellence and innovation, The Swatch Group offers a dynamic work environment where creativity and precision are highly valued.

1. Manage and resolve customer inquiries and complaints efficiently.
2. Maintain and update customer records with accurate information.
3. Collaborate with internal departments to ensure customer satisfaction.
4. Provide detailed product information and support to clients.
5. Analyze customer feedback to improve service quality.

1. Proven experience in customer service or client relations.
2. Strong problem-solving skills and attention to detail.
3. Ability to work independently and as part of a team.

1. Excellent communication skills in French and English.
2. Proficiency in customer relationship management (CRM) software.
3. Strong organizational and multitasking abilities.

A minimum of 2 years in a customer service or client relations role, preferably within the luxury or fashion industry.

Bachelor's degree in Business Administration, Communication, or a related field.

Competitive benefits package including health insurance, paid time off, and employee discounts on products.

The Swatch Group fosters an inclusive and collaborative culture that encourages innovation and professional growth. Employees are empowered to contribute to the brand's legacy of excellence and are supported in their career development.