Sephora Customer Experience Manager

Kuwait City • Kuwait

Thursday, May 29, 2025

Sephora, a trailblazer in the realm of prestige cosmetics, has been revolutionizing the beauty industry since its inception in 1970s Paris. As a subsidiary of the esteemed luxury conglomerate LVMH, Sephora boasts a diverse portfolio of over 200 world-class brands, including its own SEPHORA COLLECTION. With a commitment to inclusivity and empowerment, Sephora offers a comprehensive range of beauty products and services, positioning itself as a global leader in beauty education and digital innovation.

1. Lead and manage the customer journey and service operations within the store.
2. Coach and support store leaders and teams to achieve and exceed service targets.
3. Develop and implement store service plans to maximize sales and KPI performance.
4. Ensure client satisfaction through effective floor management and team motivation.
5. Utilize digital tools to enhance customer experience and service customization.
6. Collaborate with Brand Supervisors and Category Managers to drive commercial success.
7. Support the Store Director in analyzing results and proposing action plans for improvement.
8. Maintain high standards of customer service and resolve complaints efficiently.
9. Monitor stock availability and ensure operational excellence in merchandising and store presentation.
10. Analyze market conditions and propose strategies to drive sales and business growth.

1. Bachelor’s degree.
2. Minimum 7 years of experience in retail with successful in-store sales experience.
3. 2 to 3 years of experience in team management.
4. 3 years of experience in the beauty industry.

1. Advanced product knowledge.
2. Strong training and coaching abilities.
3. Excellent communication and influencing skills.
4. Digital orientation and analytical skills.
5. Intermediate Excel proficiency.
6. Commercial awareness and business acumen.
7. Ability to manage and develop teams effectively.

A minimum of 7 years in retail with proven success in sales, including 2 to 3 years in team management and 3 years in the beauty industry.

Bachelor’s degree.

Sephora offers a culture of empowerment, learning, and growth, providing tools and opportunities for innovation and leadership. Employees are part of a community that values authenticity and diversity, contributing to fulfilling work that makes a difference.

Sephora fosters a vibrant and inclusive workplace culture where authenticity is celebrated, and diversity fuels collective success. The company emphasizes empowerment, continuous learning, and growth, encouraging employees to innovate and lead in a dynamic environment.