Sephora Customer Experience Manager

Dubai • UAE

Thursday, May 29, 2025

Sephora, a leading global beauty retailer, is part of the LVMH Moët Hennessy Louis Vuitton conglomerate, renowned for its commitment to diversity, inclusivity, and innovation. As an employer, Sephora fosters an environment where employees are empowered to unlock their potential and contribute to a vibrant and dynamic workplace.

1. Lead and support the store team in delivering exceptional customer experiences and achieving sales targets.
2. Develop and implement action plans to maximize sales and key performance indicators (KPIs).
3. Provide extensive coaching and training to team members to meet commercial and operational KPIs.
4. Manage the sales floor to ensure a positive and energetic shopping experience.
5. Collaborate with the Services Manager to enhance client satisfaction through beauty services.
6. Analyze customer satisfaction metrics and propose action plans for improvement.
7. Maintain strong relationships with brand supervisors and ensure alignment with brand objectives.
8. Support the Store Director in analyzing sales results and developing strategies to achieve targets.
9. Ensure adherence to store policies and procedures related to operations, merchandising, and customer service.
10. Monitor stock availability and coordinate with the Operations Manager to prevent out-of-stock situations.
11. Plan and oversee in-store promotional events and displays.
12. Motivate and develop the store team through regular coaching and performance feedback.
13. Identify and develop talent within the team and ensure succession planning.

1. Bachelor's degree in a relevant field.
2. Minimum 7 years of experience in retail with proven in-store sales success.
3. 2 to 3 years of experience in team management.
4. 3 years of experience in the beauty industry.

1. Advanced product knowledge and ability to train others.
2. Strong leadership and team management skills.
3. Excellent communication and interpersonal skills.
4. Digital orientation and analytical skills.
5. Intermediate Excel proficiency.
6. Commercial awareness and business acumen.

A minimum of 7 years in retail with successful in-store sales experience, including 2 to 3 years in team management and 3 years in the beauty industry.

Bachelor’s degree.

Sephora offers a culture of empowerment, learning, and growth, providing tools and opportunities for professional development and career advancement.

Sephora embraces a community where authenticity is valued, and diversity fuels collective success. The company promotes a culture of empowerment, continuous learning, and growth, encouraging innovation and leadership among its employees.