Prada CRM Instore Manager

Paris • France

Friday, January 9, 2026

Founded in 1913 in Italy, the Prada Group stands as a beacon of excellence and innovation within the luxury sector. As a global leader, the Group operates across more than 45 countries under prestigious brands such as PRADA, Miu Miu, Versace, Church’s, Car Shoe, and Luna Rossa. With a diverse workforce comprising over 100 nationalities, Prada Group is committed to fostering an inclusive and dynamic work environment.

1. Ensure the accuracy of customer data input by store teams and validate data in the system.
2. Review and analyze Client Advisors’ performance, including all elements of KPIs and MBOs.
3. Provide Store Managers with individual Client Advisor overviews and strategies.
4. Launch and monitor new CRM systems and functions within the store.
5. Communicate with the local Retail team regarding system enhancements and customer reports.
6. Generate and assist in the interpretation of in-store reports.
7. Manage customer lists and ensure the execution of strategized local marketing activities.
8. Assist Store Managers in setting up in-store CRM action plans, considering event calendars and business environments.
9. Conduct regular CRM training sessions with sales staff.
10. Support Store Managers in activities related to customer satisfaction surveys, focusing on feedback collection and follow-up actions.

1. Strong experience in retail, ideally in a department or team management role.
2. Proven track record in client development.

1. In-store service orientation with a customer-centric approach.
2. Proficiency in main IT and digital tools.
3. Familiarity with Excel functions and analytical skills.
4. Strong interpersonal and communication skills.

Substantial experience in retail management, particularly in roles focused on client relations and CRM systems.

Working at Prada Group offers a creative and international environment, fostering professional growth through a commitment to diversity and inclusion. Employees benefit from a culture that values talent and passion, ensuring equal opportunities for all.

Prada Group promotes a culture of creativity, curiosity, and excellence, valuing the diverse talents and passions of its employees. The company is dedicated to creating an inclusive environment that offers equal opportunities and respects diversity in all its forms.