Christian Dior Boutique Manager

Toronto • Canada

Thursday, May 29, 2025

Parfums Christian Dior, a distinguished member of the LVMH Group, is renowned for its exquisite fragrances and cosmetics. As part of the world's leading luxury goods conglomerate, LVMH, Parfums Christian Dior offers a dynamic and prestigious work environment that fosters creativity, innovation, and excellence. The brand is committed to delivering unparalleled luxury experiences and is a beacon of elegance and sophistication in the beauty industry.

1. Achieve retail sales targets and contribute to store and services KPIs on a monthly basis.
2. Exemplify the Dior client experience by meeting clients’ needs and providing memorable service.
3. Educate customers on the Dior brand and products, sharing Dior storytelling in every interaction.
4. Lead the team by example on the sales floor, ensuring a welcoming environment in the boutique.
5. Report store performance to leadership weekly and build strategies to support business objectives.
6. Gather and report market and competition trends, identifying opportunities for commercial development.
7. Host leadership in-store, discussing business KPIs, team, competition, and opportunities.
8. Ensure availability and use of omnichannel service offerings.
9. Set and track realistic individual KPIs for employees, motivating staff through clear communication and coaching.
10. Coach and develop team members using Dior tools and training materials.
11. Foster a positive working environment, encouraging diversity, mutual respect, and teamwork.
12. Oversee the annual review process for all store employees.
13. Assist in recruiting top talent and play an active role in their onboarding and development.
14. Manage scheduling, time off requests, payroll, commission, and ensure compliance with company policies.
15. Ensure compliance with mandatory training programs.
16. Ensure exceptional client and service-centric mindset in the team.
17. Animate the implementation and success of Dior launch plans and animations.
18. Manage internal and external communication for successful events in store and remotely.
19. Propose and execute actions to drive traffic to the store and develop customer loyalty.
20. Master and leverage client data to retain, recruit, and grow client loyalty.
21. Meet annual “voice of client” standards as defined by corporate.
22. Organize and host events, partnering with corporate events team to meet Dior client experience standards.
23. Effectively organize and manage timetables and floor coverage according to team and boutique activity.
24. Ensure smooth daily operational processes in boutique.
25. Handle cash management in accordance with guidelines.
26. Optimize stock levels and sell through by analyzing sales and communicating with back office.
27. Execute inventory management processes and loss prevention initiatives.
28. Ensure respect of all procedures towards sales, till, cash, and stock management.
29. Champion the rollout of new systems, tools, policies, and procedures within boutique.
30. Ensure visual merchandising guidelines are applied to the highest standards.
31. Ensure health and safety of teams and procedures are managed in line with guidelines.
32. Uphold and adhere to all boutique and LVMH/Dior policies and procedures.
33. Coordinate with retail team to ensure POS maintenance and logistics.
34. Support on IT needs and issues.
35. Manage controllable expenses.
36. Facilitate product price updates by managing communications and ensuring system accuracy.
37. Frequently handle, lift, and move merchandise safely.

1. Minimum 3 years as a Business or Boutique Manager directly managing a team of 5 to 10 people, preferably in luxury retail or fragrance brand.
2. Proven track record in achieving retail results in sales and profitability.
3. Experience executing well-planned and successful prestigious brand events is a plus.

1. Excellent selling and customer service skills.
2. Strong beauty knowledge and rich vocabulary regarding beauty universe, trends, and competitive landscape.
3. Exceptional ability to connect with clients and nurture long-term client relationships.
4. People management experience with the ability to lead, manage, motivate, coach, and develop people.
5. Excellent writing, communication, and interpersonal skills.
6. Digital savvy; experience with operational POS systems.
7. Proficient in Microsoft Office, Word, Excel, Outlook, HRIS systems, PowerPoint, Client tracking systems, and POS.
8. Ability to work on weekends, holidays, and evenings.
9. Spanish or Mandarin speaking skills highly preferred.

Minimum 3 years as a Business or Boutique Manager directly managing a team of 5 to 10 people, preferably in luxury retail or fragrance brand.

LVMH Inc. reserves the right to pay outside of the published range of $90,000-$110,000 CAD.

The position offers a competitive salary, opportunities for professional development, and a dynamic work environment within a leading luxury brand.

Parfums Christian Dior promotes a culture of excellence, client-centricity, and continuous improvement. The brand values diversity, mutual respect, and teamwork, fostering a positive and motivating environment where employees are encouraged to develop personally and professionally.