Sommelier

Maison Mercier, part of Moët & Chandon, is a prestigious champagne house located in Epernay, France. The company is renowned for its rich heritage and commitment to offering unique customer experiences through its dedicated team at the visitor center.

1. Act as an ambassador of Maison Mercier, conveying its values, heritage, ambitions, and creativity.
2. Advise local and international clientele on champagne selections during tastings.
3. Conduct and animate tastings, promoting and serving wines while sharing the stories of the Maison.
4. Maintain the sommelier area, including glass management, service accessory upkeep, and cleanliness.
5. Ensure customer well-being and provide memorable experiences in collaboration with colleagues and the Visitor Center Manager.
6. Assist clients in the boutique and promote product sales.
7. Manage stock, inventory, and the organization of the tasting area.
8. Participate in linen management and event representation.
9. Adhere to hygiene and safety regulations regarding food, alcohol, and tobacco consumption.
10. Report any safety or accident risks to management.

1. Passion for customer service with empathy and excellent listening skills.
2. Ability to adapt to different clients and situations.
3. Strong commercial sense with a focus on upselling and cross-selling.
4. Curiosity and continuous learning about the champagne sector.
5. Well-groomed appearance.
6. Bold and dynamic personality.
7. Exemplary conduct with humility.

1. Proficiency in digital tools and communication methods.
2. Fluent in English, with a third language as a plus.

Minimum 3 years of relevant experience.

Interim contract for 8 months based in Epernay.

The workplace is located in Epernay, France, within a dynamic and evolving environment that values customer service excellence and teamwork.