Louis Vuitton Turkish-Speaking Client Advisor

Brussels • Belgium

Friday, May 30, 2025

Louis Vuitton, an iconic luxury brand renowned for its timeless elegance and superior craftsmanship, operates under the esteemed LVMH conglomerate. Louis Vuitton Services Europe (LVSE) is dedicated to delivering exceptional customer service experiences across the EMEA region, embodying the brand's commitment to excellence and innovation.

1. Strive to meet and exceed individual and team performance targets and KPIs related to customer satisfaction, service quality, and client retention with a sales-driven mindset.
2. Deliver exceptional inbound customer service via phone, email, and digital channels, advising and assisting clients across the Turkish market.
3. Build and maintain strong relationships with clients by understanding their preferences, anticipating their needs, and offering personalized recommendations.
4. Take ownership of customer concerns and ensure their resolution through innovative approaches, collaborating closely with other departments to enhance the overall customer experience.
5. Ensure accurate information and follow-up are input into the system and other relevant databases, maintaining the integrity and accuracy of records.
6. Handle complaints and difficult situations with clients professionally, ensuring a calm and effective resolution while maintaining Louis Vuitton's high standards of service.
7. Act as an ambassador of the Maison by embodying Louis Vuitton values and demonstrating the highest level of professionalism in all interactions.

1. Excellent communication skills in Turkish, both verbal and written (proficiency in additional languages is advantageous).
2. Strong sales and storytelling skills.
3. Demonstrated Customer First mindset and strong interpersonal skills.
4. Highly motivated, energetic, and inspirational team player.
5. Detail-oriented with a passion for delivering impeccable service and exceeding customer expectations.
6. Flexibility to work shifts, including evenings, weekends, and holidays.
7. Proficiency in Microsoft Office suite and CRM software (experience with Salesforce is advantageous).
8. Background in luxury retail is a plus.
9. Keen interest in luxury fashion and awareness of current trends is a plus.

1. Communication skills in Turkish
2. Sales and storytelling
3. Customer service orientation
4. Interpersonal skills
5. Detail-oriented
6. Time management
7. Flexibility
8. CRM proficiency

Beginner level experience in customer service or related fields, preferably within the luxury retail sector.

Louis Vuitton Services Europe offers a vibrant work culture with a commitment to diversity, inclusion, and sustainability. Employees benefit from a dynamic and supportive environment that fosters professional growth and innovation.

Louis Vuitton Services Europe prides itself on a vibrant work culture that celebrates diversity and inclusion. The company is committed to integrating sustainability into its operations, reflecting a dedication to environmental responsibility. Employees are encouraged to thrive in a diverse and international work environment, leveraging multicultural perspectives to enhance collaboration and innovation.