Louis Vuitton Team Manager

Brussels • Belgium

Friday, May 30, 2025

Louis Vuitton, a prestigious brand under the LVMH conglomerate, is renowned for its unparalleled craftsmanship and timeless elegance. As a leader in the luxury fashion industry, Louis Vuitton offers a dynamic and sophisticated work environment that fosters creativity and excellence.

1. Lead and inspire a team of Client Advisors, fostering a culture of sophistication and exceptional service.
2. Coach and develop the team through personalized action and development plans and constructive feedback.
3. Analyze sales trends and client feedback to develop innovative strategies for luxury retail service.
4. Champion high-quality client interactions across calls and digital platforms, ensuring alignment with Louis Vuitton's standards.
5. Strategically manage call flow operations while maintaining a client-centric approach.
6. Manage traffic flow and coordinate with Performance Management for optimal staffing during peak seasons.
7. Oversee quality assessments across all communication channels to refine client interactions.
8. Support and drive key initiatives under the guidance of the CSC Manager.
9. Collaborate with HR to nurture talent within the team, focusing on performance reviews and career progression.

1. Fluency in English and proficiency in another language (French, Spanish, Italian, German, Danish, Swedish, Norwegian, Finnish, Polish).
2. Proven leadership experience in customer service or call center environments, ideally within the luxury sector.
3. Flexibility to work shifts (from 8am to 8pm), including weekends and public holidays.

1. Advanced proficiency in MS Excel and reporting/analytics tools such as PowerBI.
2. Strong analytical skills.
3. Excellent communication abilities across all levels of business.

Minimum 3 years of leadership experience in customer service or call center environments, preferably within the luxury sector.

Employees enjoy a comprehensive benefits package, including opportunities for career progression within the esteemed LVMH group.

The workplace culture at Louis Vuitton is characterized by a commitment to excellence and innovation. Employees are encouraged to embody the brand's values of sophistication and quality, contributing to a vibrant and collaborative environment.