Louis Vuitton Team Manager

Brussels • Belgium

Friday, May 30, 2025

Louis Vuitton, a distinguished entity within the Fashion & Leather Goods sector, is renowned for its unparalleled craftsmanship and timeless elegance. As part of the LVMH conglomerate, Louis Vuitton offers a dynamic and prestigious environment that fosters innovation and excellence. The brand is committed to delivering exceptional customer experiences and upholding its legacy of luxury and sophistication.

1. Lead and inspire a talented team of Client Advisors, fostering a culture of sophistication and exceptional service.
2. Coach and develop the team through personalized action and development plans and constructive feedback.
3. Analyze sales trends and client feedback to develop innovative strategies that maintain a leading position in luxury retail service.
4. Champion high-quality client interactions across calls and digital platforms, ensuring alignment with Louis Vuitton's prestigious standards.
5. Strategically manage call flow operations while upholding a client-centric approach that exceeds service expectations.
6. Manage traffic flow and coordinate with Performance Management for optimal staffing during peak seasons.
7. Oversee quality assessments across all communication channels to continuously refine client interactions.
8. Support and drive key initiatives under the guidance of the CSC Manager.
9. Collaborate closely with HR to nurture talent within the team, focusing on performance reviews and career progression.

1. Fluency in English and one Nordic language (Danish, Swedish, Norwegian, or Finnish).
2. Proven leadership experience in customer service or call center environments, ideally within the luxury sector.
3. Flexibility to work shifts, including weekends and public holidays.

1. Advanced proficiency in MS Excel and other reporting/analytics tools such as PowerBI.
2. Strong analytical skills paired with excellent communication abilities across all levels of business.

Minimum of 3 years of leadership experience in customer service or call center environments.

Louis Vuitton offers a comprehensive benefits package, including opportunities for career development and progression within a globally recognized luxury brand.

The workplace culture at Louis Vuitton is one of elegance, innovation, and excellence. Employees are encouraged to embody the brand's values of luxury and sophistication, while also contributing to a collaborative and dynamic environment. The company places a strong emphasis on professional development and nurturing talent.