Louis Vuitton Team Manager

Brussels • Belgium

Friday, May 30, 2025

Louis Vuitton, a distinguished entity within the LVMH Group, is globally celebrated for its timeless elegance and exceptional craftsmanship. As a leading luxury Maison, Louis Vuitton is committed to providing unparalleled customer service experiences to its esteemed clientele across the EMEA region.

1. Lead and inspire a talented team of Client Advisors, fostering a culture of sophistication and exceptional service.
2. Coach and develop the team through personalized action and development plans and constructive feedback.
3. Analyze sales trends and client feedback to develop innovative strategies that keep the company at the forefront of luxury retail service.
4. Champion high-quality client interactions across calls and digital platforms, ensuring alignment with Louis Vuitton's prestigious standards.
5. Strategically manage call flow operations while upholding a client-centric approach that exceeds service expectations.
6. Manage traffic flow, coordinating with Performance Management for optimal staffing during peak seasons.
7. Oversee quality assessments across all communication channels to continuously refine client interactions.
8. Directly support and drive key initiatives under the guidance of the CSC Manager.
9. Collaborate closely with HR to nurture talent within the team, focusing on performance reviews and career progression.

1. Proven leadership experience in customer service or call center environments, ideally within the luxury sector.
2. Flexibility to work shifts (from 8am to 8pm), including weekends and public holidays.
3. Advanced proficiency in MS Excel and other reporting/analytics tools such as PowerBI.
4. Strong analytical skills paired with excellent communication abilities across all levels of business.

1. Leadership and team management
2. Coaching and development
3. Analytical and strategic thinking
4. Client-centric approach
5. Proficiency in MS Excel and PowerBI
6. Fluency in English and French

Proven leadership experience in customer service or call center environments, ideally within the luxury sector.

The position offers a generous benefits package, including medical coverage, a private retirement/insurance plan, an employee referral bonus program, and employee discounts. Additionally, there are opportunities for industry-renowned training and career advancement within Louis Vuitton and the LVMH Group.

Louis Vuitton fosters a culture of sophistication and excellence, providing employees with opportunities to work alongside inspirational leaders in the luxury market. The company emphasizes continuous learning and career progression, ensuring that team members are equipped with the necessary tools to excel in their roles.