Louis Vuitton Italian-Speaking Client Advisor

Brussels • Belgium

Friday, May 30, 2025

Louis Vuitton Services Europe, a distinguished entity within the illustrious Louis Vuitton brand, is committed to delivering unparalleled customer service experiences across the EMEA region. As part of the globally celebrated LVMH conglomerate, Louis Vuitton is renowned for its timeless elegance and exceptional craftsmanship, making it a prestigious employer in the luxury fashion industry.

1. Strive to meet and exceed individual and team performance targets and KPIs related to customer satisfaction and service quality.
2. Deliver exceptional inbound customer service via phone, email, and digital channels, advising and assisting clients across markets.
3. Build and maintain strong relationships with clients by understanding their preferences, anticipating their needs, and offering personalized recommendations.
4. Take ownership of customer concerns and ensure their resolution through innovative approaches, collaborating closely with other departments to ensure client retention and enhance the overall customer experience.

1. Proficiency in Italian, both verbal and written, with additional language skills in Spanish being advantageous.
2. Background in luxury retail is a plus.

1. Excellent communication skills in Italian.
2. Strong sales and storytelling abilities.
3. Customer-first mindset with strong interpersonal skills.
4. Detail-oriented with a passion for delivering impeccable service.
5. Ability to work on multiple tasks and deliver results to agreed schedules.
6. Punctuality and time-management skills.
7. Flexibility to work shifts, including evenings, weekends, and holidays.
8. Proficiency in Microsoft Office suite and CRM software, with Salesforce experience being advantageous.
9. Keen interest in luxury fashion and awareness of current trends.

Beginner level experience in customer service or a related field, preferably within the luxury retail sector.

Louis Vuitton Services Europe offers a dynamic and diverse work environment, with a commitment to sustainability and a culture that celebrates diversity and inclusion. Employees are encouraged to explore career development opportunities within the organization.

The workplace culture at Louis Vuitton Services Europe is vibrant and inclusive, fostering a sense of belonging and encouraging innovation through multicultural perspectives. The company is dedicated to sustainability and integrates environmentally responsible practices into its operations.