Louis Vuitton German-Speaking Client Advisor

Brussels • Belgium

Friday, May 30, 2025

Louis Vuitton, a distinguished name in the luxury fashion industry, is part of the LVMH conglomerate, renowned for its commitment to excellence and innovation. Louis Vuitton Services Europe (LVSE) is dedicated to delivering unparalleled customer service experiences across the EMEA region, embodying the brand's legacy of elegance and craftsmanship.

1. Strive to meet and exceed individual and team performance targets and KPIs focused on customer satisfaction, service quality, and client retention with a sales-driven approach.
2. Deliver exceptional inbound customer service via phone, email, and digital channels, advising and assisting clients in the German market.
3. Build and maintain strong relationships with clients by understanding their preferences, anticipating their needs, and offering personalized recommendations.
4. Take ownership of customer concerns, ensuring resolution through innovative approaches and collaboration with other departments to enhance client retention and overall customer experience.
5. Ensure accurate information and follow-up are input into the system and other relevant databases, maintaining the integrity and accuracy of records.
6. Handle complaints and difficult situations with professionalism, ensuring calm and effective resolution while maintaining Louis Vuitton's high service standards.
7. Act as an ambassador of the Maison by embodying Louis Vuitton values and demonstrating professionalism in all interactions.

1. Proficiency in German, both verbal and written (additional languages such as Polish or Turkish are advantageous).
2. Strong sales and storytelling skills.
3. Demonstrated customer-first mindset and strong interpersonal skills.
4. Highly motivated, energetic, and inspirational team player.
5. Detail-oriented with a passion for delivering impeccable service.
6. Ability to work on multiple tasks and deliver results on schedule.
7. Punctuality and time-management skills.
8. Flexibility to work shifts, including evenings, weekends, and holidays.

1. Proficiency in Microsoft Office suite and CRM software (Salesforce experience is advantageous).
2. Background in luxury retail is a plus.
3. Interest in luxury fashion and awareness of current trends.
4. Ability to thrive in a diverse and international work environment.

Beginner level experience in customer service or related fields, preferably within the luxury retail sector.

Louis Vuitton Services Europe offers a vibrant work culture with a commitment to diversity, inclusion, and sustainability. Employees benefit from a supportive environment that encourages professional growth and innovation.

Louis Vuitton Services Europe fosters a dynamic and inclusive workplace culture, celebrating diversity and encouraging the unique perspectives and talents of its team members. The company is committed to sustainability and integrates environmentally responsible practices across its operations.