Louis Vuitton French-Speaking Client Advisor

Brussels • Belgium

Friday, May 30, 2025

Louis Vuitton, a prestigious luxury Maison, is globally acclaimed for its timeless elegance and exceptional craftsmanship. As part of the LVMH conglomerate, Louis Vuitton Services Europe (LVSE) is dedicated to delivering unparalleled customer service experiences to its esteemed clientele across the EMEA region. LVSE is committed to fostering a diverse and inclusive workplace, celebrating the unique perspectives and talents of its team members.

1. Strive to meet and exceed individual and team performance targets and KPIs related to customer satisfaction and service quality, with a sales-driven mindset.
2. Deliver exceptional inbound customer service via phone, email, and digital channels, advising and assisting clients across the French market.
3. Build and maintain strong relationships with clients by understanding their preferences, anticipating their needs, and offering personalized recommendations.
4. Take ownership of customer concerns and ensure their resolution through innovative approaches, collaborating closely with other departments to enhance client retention and the overall customer experience.
5. Ensure accurate information and follow-up are input into the system and other relevant databases, maintaining the integrity and accuracy of records.
6. Handle complaints and difficult situations with clients professionally, ensuring a calm and effective resolution while maintaining Louis Vuitton's high standards of service.
7. Act as an ambassador of the Maison by embodying Louis Vuitton values and demonstrating the highest level of professionalism in all interactions.

1. Excellent communication skills in French, both verbal and written.
2. Strong sales and storytelling abilities.
3. Demonstrated Customer First mindset and strong interpersonal skills.
4. Highly motivated, energetic, and inspirational team player.
5. Detail-oriented with a passion for delivering impeccable service.

1. Proficiency in Microsoft Office suite and CRM software (Salesforce experience is advantageous).
2. Ability to work on multiple tasks and deliver results to agreed schedules.
3. Punctuality and time-management skills.
4. Flexibility to work shifts, including evenings, weekends, and holidays.
5. Background in luxury retail is a plus.
6. Keen interest in luxury fashion and awareness of current trends.
7. Ability to thrive in a diverse and international work environment.

Beginner level experience in customer service or related fields, preferably within luxury retail.

Louis Vuitton Services Europe offers a vibrant work culture with a commitment to diversity, inclusion, and sustainability. Employees have the opportunity to thrive in a multicultural environment and contribute to a more sustainable future.

Louis Vuitton Services Europe is dedicated to integrating sustainability into every aspect of its operations. The company fosters a vibrant and inclusive work culture, celebrating diversity and encouraging innovation through multicultural perspectives.