Louis Vuitton Client Advisor

Brussels • Belgium

Friday, May 30, 2025

Louis Vuitton, a prestigious luxury Maison renowned for its timeless elegance and exceptional craftsmanship, operates under the esteemed LVMH conglomerate. Louis Vuitton Services Europe (LVSE) is dedicated to delivering unparalleled customer service experiences to its distinguished clientele across the EMEA region, reflecting the brand's commitment to excellence and innovation.

1. Strive to meet and exceed individual and team performance targets and KPIs related to customer satisfaction and service quality with a sales-driven mindset.
2. Deliver exceptional inbound customer service via phone, email, and digital channels, advising and assisting clients across a specific market.
3. Build and maintain strong relationships with clients by understanding their preferences, anticipating their needs, and offering personalized recommendations.
4. Take ownership of customer concerns and ensure their resolution through innovative approaches, collaborating closely with other departments to enhance client retention and the overall customer experience.
5. Ensure accurate information and follow-up are input into the system and other relevant databases, maintaining the integrity and accuracy of records.
6. Handle complaints and difficult situations with clients professionally, ensuring a calm and effective resolution while maintaining Louis Vuitton's high standards of service.
7. Act as an ambassador of the Maison by embodying Louis Vuitton values and demonstrating the highest level of professionalism in all interactions.

1. Excellent communication skills in Dutch, both verbal and written.
2. Strong sales and storytelling skills.
3. Demonstrated Customer First mindset and strong interpersonal skills.
4. Highly motivated, energetic, and inspirational team player.
5. Detail-oriented with a passion for delivering impeccable service.

1. Proficiency in Microsoft Office suite and CRM software (Salesforce experience is advantageous).
2. Ability to work on multiple tasks and deliver results to agreed schedules.
3. Punctuality and time-management skills.
4. Flexibility to work shifts, including evenings, weekends, and holidays.
5. Background in luxury retail is a plus.
6. Interest in luxury fashion and awareness of current trends.
7. Ability to thrive in a diverse and international work environment.

Beginner level experience is acceptable, with a preference for candidates with a background in luxury retail.

The position offers a dynamic and inclusive work environment with opportunities for professional growth and development. Employees are part of a diverse team committed to sustainability and innovation.

Louis Vuitton Services Europe fosters a vibrant work culture that celebrates diversity and inclusion, encouraging unique perspectives and talents. The company is committed to sustainability, integrating environmentally responsible practices into its operations, and promoting a collaborative and innovative workplace.