Louis Vuitton Client Advisor

Brussels • Belgium

Friday, May 30, 2025

Louis Vuitton, a distinguished name in the luxury fashion industry, is celebrated for its timeless elegance and exceptional craftsmanship. As part of the esteemed Louis Vuitton Services Europe, the brand is committed to delivering unparalleled customer service experiences to its discerning clientele across the EMEA region. The company is a part of the larger LVMH conglomerate, renowned for its portfolio of prestigious luxury brands.

1. Strive to meet and exceed individual and team performance targets and KPIs related to customer satisfaction and service quality, with a sales-driven mindset.
2. Deliver exceptional inbound customer service via phone, email, and digital channels, advising and assisting clients across the German and Polish markets.
3. Build and maintain strong relationships with clients by understanding their preferences, anticipating their needs, and offering personalized recommendations.
4. Take ownership of customer concerns and ensure their resolution through innovative approaches, collaborating closely with other departments to solve issues efficiently and enhance the overall customer experience.
5. Ensure accurate information and follow-up are input into the system and other relevant databases, maintaining the integrity and accuracy of records.
6. Handle complaints and difficult situations with clients professionally, ensuring a calm and effective resolution while maintaining Louis Vuitton's high standards of service.
7. Act as an ambassador of the Maison by embodying Louis Vuitton values and demonstrating the highest level of professionalism in all interactions.

1. Minimum 3 years of experience in a similar role.

1. Excellent communication skills in Polish, German, and English, both verbal and written.
2. Strong sales and storytelling abilities.
3. Customer-first mindset with strong interpersonal skills.
4. Highly motivated, energetic, and inspirational team player.
5. Detail-oriented with a passion for delivering impeccable service.
6. Ability to work on multiple tasks and deliver results to agreed schedules.
7. Punctuality and time-management skills.
8. Flexibility to work shifts, including evenings, weekends, and holidays.
9. Proficiency in Microsoft Office suite and CRM software (Salesforce experience advantageous).
10. Background in luxury retail is a plus.
11. Keen interest in luxury fashion and awareness of current trends.
12. Ability to thrive in a diverse and international work environment.

A minimum of three years of experience in a similar role is required.

The role offers a dynamic work environment with opportunities for professional growth and development within a leading luxury brand.

Louis Vuitton fosters a culture of excellence, innovation, and inclusivity, where employees are encouraged to express their creativity and contribute to the brand's legacy of luxury and sophistication. The company values multicultural perspectives and promotes a collaborative and supportive work environment.