Louis Vuitton Client Advisor

Brussels • Belgium

Friday, May 30, 2025

Louis Vuitton, a distinguished name in the luxury fashion industry, is celebrated for its timeless elegance and exceptional craftsmanship. As part of the esteemed LVMH group, Louis Vuitton Services Europe (LVSE) is dedicated to delivering unparalleled customer service experiences across the EMEA region. The brand is committed to fostering a diverse and inclusive workplace, integrating sustainability into its operations, and celebrating the unique perspectives of its team members.

1. Meet and exceed individual and team performance targets and KPIs related to customer satisfaction and service quality.
2. Deliver exceptional inbound customer service via phone, email, and digital channels, advising and assisting clients across the German and Turkish markets.
3. Build and maintain strong relationships with clients by understanding their preferences and offering personalized recommendations.
4. Take ownership of customer concerns, ensuring resolution through innovative approaches and collaboration with other departments.
5. Ensure accurate information and follow-up are input into the system and relevant databases.
6. Handle complaints and difficult situations with professionalism, maintaining Louis Vuitton's high standards of service.
7. Act as an ambassador of the Maison, embodying Louis Vuitton values and demonstrating professionalism in all interactions.

1. Proficiency in German and Turkish, both verbal and written.
2. Background in luxury retail is a plus.
3. Keen interest in luxury fashion and awareness of current trends.

1. Excellent communication skills in German and Turkish.
2. Strong sales and storytelling abilities.
3. Customer-first mindset and strong interpersonal skills.
4. Detail-oriented with a passion for delivering impeccable service.
5. Ability to work on multiple tasks and deliver results on schedule.
6. Punctuality and time-management skills.
7. Flexibility to work shifts, including evenings, weekends, and holidays.
8. Proficiency in Microsoft Office suite and CRM software (Salesforce experience is advantageous).

Beginner level experience in customer service or a related field, preferably within the luxury retail sector.

Louis Vuitton Services Europe offers a vibrant work culture, opportunities for career development, and a commitment to diversity and inclusion. Employees are encouraged to thrive in a multicultural environment, contributing to a sustainable future.

Louis Vuitton Services Europe prides itself on a vibrant and inclusive work culture that celebrates diversity and fosters innovation. The company is committed to sustainability and environmental responsibility, ensuring that its practices reflect these values.