Louis Vuitton Client Advisor

Brussels • Belgium

Friday, May 30, 2025

Louis Vuitton, a prestigious name in the luxury fashion industry, is globally acclaimed for its timeless elegance and superior craftsmanship. As part of the esteemed LVMH group, Louis Vuitton Services Europe is dedicated to delivering unparalleled customer service experiences to its distinguished clientele across the EMEA region.

1. Strive to meet and exceed individual and team performance targets and KPIs related to customer satisfaction, service quality, and client retention with a sales-driven mindset.
2. Deliver exceptional inbound customer service via phone, email, and digital channels, advising and assisting clients across the German and Turkish markets.
3. Build and maintain strong relationships with clients by understanding their preferences, anticipating their needs, and offering personalized recommendations.
4. Take ownership of customer concerns and ensure their resolution through innovative approaches, collaborating closely with other departments to solve issues efficiently and enhance client retention.
5. Ensure accurate information and follow-up are input into the system and other relevant databases, maintaining the integrity and accuracy of records.
6. Handle complaints and difficult situations with clients professionally, ensuring a calm and effective resolution while maintaining Louis Vuitton's high standards of service.
7. Act as an ambassador of the Maison by embodying Louis Vuitton values and demonstrating the highest level of professionalism in all interactions.

1. Excellent communication skills in Polish and English, both verbal and written. Fluency in another language (French, German) is a plus.
2. Minimum 3 years of experience in a customer-facing role.

1. Strong sales and storytelling skills.
2. Customer-first mindset with strong interpersonal skills.
3. Detail-oriented with a passion for delivering impeccable service.
4. Ability to work on multiple tasks and deliver results to agreed schedules.
5. Punctuality and time-management skills.
6. Flexibility to work shifts, including evenings, weekends, and holidays.
7. Proficiency in Microsoft Office suite and CRM software (Salesforce experience is advantageous).
8. Background in luxury retail is a plus.
9. Interest in luxury fashion and awareness of current trends.
10. Ability to thrive in a diverse and international work environment.

Minimum 3 years of experience in a customer-facing role.

Hybrid working mode, offering a balance between remote work and office presence. Opportunity to work in a dynamic and multicultural environment.

The company fosters a culture of excellence, innovation, and collaboration. Employees are encouraged to embody the values of the Maison, demonstrating professionalism and a commitment to delivering exceptional service. The workplace is dynamic and multicultural, promoting diversity and inclusion.