Louis Vuitton Client Advisor

Brussels • Belgium

Friday, May 30, 2025

Louis Vuitton, a distinguished name in the luxury fashion industry, is celebrated for its timeless elegance and unparalleled craftsmanship. As part of the LVMH conglomerate, Louis Vuitton Services Europe (LVSE) is dedicated to delivering exceptional customer service experiences across the EMEA region, embodying the brand's commitment to excellence.

1. Strive to meet and exceed individual and team performance targets and KPIs related to customer satisfaction and service quality.
2. Deliver exceptional inbound customer service via phone, email, and digital channels, advising and assisting clients across a specific market.
3. Build and maintain strong relationships with clients by understanding their preferences, anticipating their needs, and offering personalized recommendations.
4. Take ownership of customer concerns and ensure their resolution through innovative approaches, collaborating closely with other departments.
5. Ensure accurate information and follow-up are input into the system and other relevant databases, maintaining the integrity and accuracy of records.
6. Handle complaints and difficult situations with clients professionally, ensuring a calm and effective resolution while maintaining high standards of service.
7. Act as an ambassador of the Maison by embodying Louis Vuitton values and demonstrating the highest level of professionalism in all interactions.

1. Excellent communication skills in French and/or Dutch, both verbal and written.
2. Strong sales and storytelling skills.
3. Demonstrated Customer First mindset and strong interpersonal skills.
4. Highly motivated, energetic, and inspirational team player.
5. Detail-oriented mindset with a passion for delivering impeccable service.

1. Proficiency in Microsoft Office suite and CRM software (Salesforce experience is advantageous).
2. Ability to work on multiple tasks and deliver results to agreed schedules.
3. Punctuality and time-management skills.
4. Flexibility to work shifts, including evenings, weekends, and holidays.
5. Background in luxury retail is a plus.
6. Keen interest in luxury fashion and awareness of current trends.
7. Ability to thrive in a diverse and international work environment.

Beginner level experience in customer service or related fields, preferably within the luxury retail sector.

Louis Vuitton Services Europe offers a dynamic and inclusive work environment, fostering career growth and development opportunities. Employees benefit from a commitment to diversity, sustainability, and a vibrant workplace culture.

Louis Vuitton Services Europe prides itself on a vibrant and inclusive work culture that celebrates diversity and sustainability. The company is committed to integrating environmental responsibility into its operations and values the unique perspectives and talents of its team members.