Louis Vuitton Client Advisor

Brussels • Belgium

Friday, May 30, 2025

Louis Vuitton, a distinguished name in the luxury fashion industry, is celebrated for its timeless elegance and superior craftsmanship. As part of the esteemed LVMH group, Louis Vuitton Services Europe (LVSE) is dedicated to delivering exceptional customer service experiences across the EMEA region. LVSE is committed to fostering a diverse and inclusive workplace, valuing the unique perspectives and talents of its team members.

1. Strive to meet and exceed individual and team performance targets and KPIs related to customer satisfaction and service quality.
2. Deliver exceptional inbound customer service via phone, email, and digital channels to clients in the UK and Nordics markets.
3. Build and maintain strong client relationships by understanding preferences and offering personalized recommendations.
4. Take ownership of customer concerns, ensuring resolution through innovative approaches and collaboration with other departments.
5. Ensure accurate information and follow-up are maintained in the system and relevant databases.
6. Handle complaints and difficult situations professionally, maintaining Louis Vuitton's high standards of service.
7. Embody Louis Vuitton values and demonstrate professionalism in all interactions.

1. Excellent communication skills in English and a Nordic language (Danish, Finnish, Norwegian, or Swedish).
2. Strong sales and storytelling abilities.
3. Customer-first mindset with strong interpersonal skills.
4. Motivated, energetic, and inspirational team player.
5. Detail-oriented with a passion for delivering impeccable service.
6. Ability to manage multiple tasks and adhere to schedules.
7. Flexibility to work shifts, including evenings, weekends, and holidays.
8. Proficiency in Microsoft Office and CRM software (Salesforce experience is a plus).
9. Background in luxury retail is advantageous.
10. Interest in luxury fashion and awareness of current trends is a plus.

1. Communication in English and a Nordic language
2. Sales and storytelling
3. Customer service
4. Interpersonal skills
5. Time management
6. Flexibility
7. Technical proficiency in CRM systems

Beginner level experience in customer service or related fields, preferably within the luxury retail sector.

Louis Vuitton Services Europe offers a vibrant work culture that celebrates diversity and inclusion, with a commitment to sustainability and environmental responsibility.

Louis Vuitton Services Europe prides itself on a dynamic and inclusive work environment that encourages diversity and innovation. The company is committed to sustainability and integrates these values into all aspects of its operations.