Louis Vuitton Client Advisor

Brussels • Belgium

Friday, May 30, 2025

Louis Vuitton, a distinguished name in the luxury fashion industry, is celebrated for its timeless elegance and superior craftsmanship. As part of the esteemed LVMH group, Louis Vuitton Services Europe (LVSE) is dedicated to delivering unparalleled customer service across the EMEA region, ensuring each client interaction reflects the brand's commitment to excellence.

1. Meet and exceed individual and team performance targets and KPIs related to customer satisfaction, service quality, and client retention with a sales-driven mindset.
2. Provide exceptional inbound customer service via phone, email, and digital channels, advising and assisting clients across markets.
3. Build and maintain strong relationships with clients by understanding their preferences, anticipating their needs, and offering personalized recommendations.
4. Take ownership of customer concerns and ensure their resolution through innovative approaches, collaborating closely with other departments to solve issues efficiently and enhance the overall customer experience.
5. Ensure accurate information and follow-up are input into the system and other relevant databases, maintaining the integrity and accuracy of records.
6. Handle complaints and difficult situations with clients professionally, ensuring a calm and effective resolution while maintaining Louis Vuitton's high standards of service.
7. Act as an ambassador of the Maison by embodying Louis Vuitton values and demonstrating the highest level of professionalism in all interactions.

1. Proficiency in English both verbal and written (additional languages such as Finnish, Swedish, Danish are advantageous).
2. Background in luxury retail is a plus.
3. A keen interest in luxury fashion and awareness of current trends is a plus.

1. Excellent communication skills in English both verbal and writing.
2. Strong sales and storytelling skills.
3. Customer First mindset and strong interpersonal skills.
4. Detail-oriented mindset with a passion for delivering impeccable service.
5. Ability to work on multiple tasks and deliver results to agreed schedules.
6. Punctuality and time-management skills.
7. Flexibility to work shifts, including evenings, weekends, and holidays.
8. Proficiency in Microsoft Office suite and CRM software (experience with Salesforce is advantageous).
9. Ability to thrive in a diverse and international work environment.

Beginner level experience in customer service or a related field.

Louis Vuitton Services Europe offers a dynamic work environment with opportunities for career growth, a commitment to diversity and inclusion, and a focus on sustainability in operations.

Louis Vuitton Services Europe fosters a vibrant and inclusive work culture that celebrates diversity and encourages innovation. The company is committed to sustainability and integrates these values into its operations, ensuring a positive impact on the environment and society.