Fendi Department Manager

London • UK

Friday, January 30, 2026

Fendi, a distinguished name in the luxury fashion industry, is part of the esteemed LVMH Group, renowned for its commitment to excellence and innovation. As an employer, Fendi offers a dynamic environment where creativity and craftsmanship are at the forefront, providing employees with the opportunity to contribute to a legacy of luxury and style.

1. Lead and develop the department's business by cultivating a comprehensive and strategic understanding of it and engaging with all relevant stakeholders.
2. Monitor and achieve department performance using relevant KPIs.
3. Analyze business performance and propose action plans to improve results.
4. Set performance targets for the team and individuals in collaboration with the Store Manager.
5. Be aware of competitors' trading activities and provide feedback to the Store Manager.
6. Leverage clienteling tools to achieve department and store business goals.
7. Deliver excellent customer service and implement clienteling activities.
8. Manage customer service quality to meet customer expectations.
9. Develop action plans to improve Mystery Shopper Results.
10. Implement CRM tools and develop a loyal customer base for specific product categories.
11. Act as a brand ambassador to educate VIP and new clients.
12. Ensure merchandise is properly managed, displayed, stored, and maintained.
13. Maintain inventory accuracy and manage shrink rates within company standards.
14. Report stock issues to the Stock Planning and Merchandising team.
15. Maintain visual merchandising consistent with company standards.
16. Align visual merchandising with sales performance.
17. Conduct monthly performance discussions and coach team members.
18. Motivate the team to meet individual and store objectives.
19. Organize the team efficiently according to business needs and delegate responsibilities.
20. Translate strategic and business goals into concrete actions and objectives.
21. Conduct category training for the team and execute in-store training routines.

1. Minimum 10 years of experience, including 5 years in a supervisory role in fashion/luxury sales with exposure to the relevant category.
2. Master's degree or equivalent is preferred.

1. Strong selling and communication skills.
2. Excellent relationship skills and self-reliance.
3. Confidence, organizational skills, and professionalism.
4. Client focus with strong business acumen.
5. Administration and financial skills.
6. Proficiency in computer skills and retail management systems.
7. Goal-oriented approach and multitasking ability.
8. Fluency in English; a third language is a plus.

Minimum of 10 years in the fashion/luxury sales industry, including 5 years in a supervisory role.

Master's degree or equivalent is preferred.

Fendi offers a comprehensive benefits package that includes opportunities for career development, access to exclusive industry events, and a collaborative work environment that fosters professional growth.

Fendi prides itself on a culture that values creativity, innovation, and excellence. Employees are encouraged to push boundaries and contribute to the brand's legacy of luxury and style. The workplace is dynamic and collaborative, offering opportunities for personal and professional development.