Luxury Lexicon A definition

Revenue management

Forecasting demand to set a hotel's prices, availability and sales channels so that its fixed stock of rooms earns the most.

A hotel has a fixed number of rooms, and each room-night expires: once midnight passes, a room left empty that night has earned nothing. Revenue management forecasts demand for each future date from past occupancy and rates, the pace of incoming bookings, local events and competitors’ prices, then decides what to charge, how much to sell through each channel, and on what conditions.

The common mistake is to treat it as pricing alone. A two-night minimum on Saturday arrivals can move bookings onto a quieter Friday or Sunday without any change to the rate, and a hotel at 100% occupancy may have sold out too early at too low a price. EHL treats yield management as the narrower discipline, focused on occupancy and rate. Results are read in occupancy, ADR (average daily rate: room revenue divided by rooms sold) and RevPAR, against a competitive set.

In job listings

Revenue manager listings at hotel and travel groups ask for pricing, forecasting and distribution, sometimes overseeing reservations, and name occupancy, ADR and RevPAR as targets. Hotel sales, reservations and front office roles mention working with revenue management. A few boutique listings use the phrase loosely, for managing a store’s sales. See current revenue manager roles.

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