Coordinating stores, websites and other sales channels so customers can move between them during a purchase or service request.For example, a customer might order online, collect in a store and use the same purchase record when requesting a repair.Related termsBOPISOrder fulfillmentVirtual sellingCRMFiled underRetailMarketingLuxury is the new lingua franca that brings the world together in shared dreams of design, craftsmanship, heritage, and impeccable service.Icons of LuxuryExplore the collection Leather goods The Louis Vuitton Alma Scent and interiors The Diptyque Baies candle Leather goods and textiles The Prada nylon backpack Leather goods The Prada Galleria Leather goods The Balenciaga City bag Footwear The Gucci Horsebit loafer