A hotel employee who books restaurants, tickets and transport for guests and advises them; luxury stores use the title for client hosts.
A hotel concierge arranges what guests need beyond their room. ESCO, the European Commission’s classification of occupations, lists restaurant reservations, entertainment recommendations, transport, tickets to special events, and travel arrangements and tours. The Swiss careers portal orientation.ch adds that the concierge connects guests with services inside and outside the hotel, from reception and security to doctors and taxis, and manages the lobby staff: doormen, valets, porters, bellhops and assistant concierges. It places the role in palaces and four- and five-star hotels, with promotion to chief concierge after some years.
Les Clefs d’Or, the professional association of hotel concierges, founded in France in 1952, admits members after several years as a hotel concierge and comprehensive testing; they wear its golden crossed keys on their lapels. In everyday French, as the Académie française defines it, a concierge is the caretaker of a building; the hotel role is the concierge d’hôtel.
In job listings
Hotels and resorts advertise concierge roles from intern to chief concierge, often as part of the front-of-house team. Department stores use the title for staff who welcome clients, run VIP lounges and arrange services, and some house boutiques for the client’s first point of contact. See current concierge roles.
