Hospitality

Terms used in hotels, restaurants and guest service.

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5 terms


Back of house
Work areas and activities away from customers or guests, such as a stockroom, kitchen or service office.

F&B
Food and beverage: the hotel or hospitality operations that prepare and serve food and drinks.
Front of house
The areas and roles that receive and serve customers or guests directly.

HACCP
Hazard analysis and critical control points: a method for identifying and controlling food safety hazards.

Mise en place
Preparing and arranging ingredients, tools and service items before cooking or service begins.

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