Luxury Lexicon 43 terms

Business terms

Commercial terms used in the luxury industry.

All groups

A

Agile
An approach to delivering work in small increments, with regular feedback and adjustment.
APAC
Asia-Pacific: a regional grouping used in business; the countries included can vary by employer.

B

B2B
Business-to-business: products, services or transactions aimed at other businesses.
Back office
Administrative and operational work that supports customer-facing activity, such as stock records, invoices and reporting.
Business intelligence
Turning business data into reports and analysis that support decisions.

C

Change management
Planning and supporting changes to how people work, including communication, training and adoption.
Circular fashion
An approach that aims to keep garments and materials in use through durable design, repair, reuse and recycling.
Concession
A branded selling area within another retailer's premises, operated under an agreement with that retailer.
Cross-functional
Involving people from different functions, such as design, finance and retail.
CSR
Corporate social responsibility: how an organization addresses its effects on people, society and the environment.

D

Data governance
The responsibilities and rules for managing data quality, access and use.
Direct to consumer
Selling products directly to the people who use them, rather than through a separate retailer.

E

EMEA
Europe, the Middle East and Africa: a regional grouping used in business; its exact boundaries can vary by employer.
Ethical fashion
An approach to clothing that considers how it is made and its effects on workers, communities and other living things.

F

F&B
Food and beverage: the hotel or hospitality operations that prepare and serve food and drinks.
Fashion week
A set period of shows, presentations and appointments at which houses unveil collections to buyers, press and clients.
Flagship
A store given a prominent role in presenting a brand, often through its location, scale or product range.
FMCG
Fast-moving consumer goods: products sold frequently and usually used or replaced quickly.
FP&A
Financial planning and analysis: budgeting, forecasting and analyzing financial results to support decisions.

G

Gender-fluid fashion
Clothing or styling that allows expression across or beyond conventional gender categories.
Go-to-market
The plan for introducing a product or service to its intended customers, including channels, pricing and communication.

H

Haute couture
A controlled French designation for fashion houses meeting specific requirements for made-to-order clothing and its presentation.

K

KPI
Key performance indicator: a measure used to assess progress toward a specific business goal.

L

Lean
An approach to improving work by reducing waste and focusing on value for the customer.
Limited edition drop
A scheduled release of products made available in a limited quantity.
Luxury
A market category associated with craftsmanship, distinctive design, service and relatively high prices.

M

Matrix organization
An organization in which people work across more than one management or responsibility structure, such as a function and a region.
Merchandising
Planning which products to offer, in what quantities and at what price, and how to present them for sale.

P

P&L
Profit and loss: a financial view of revenue, costs and the resulting profit or loss over a period.
Pre-fall / pre-spring
Collections offered ahead of the main fall and spring seasons, often to extend a brand's seasonal range.
Prêt-à-porter
French for ready-to-wear: clothing made in standard sizes and offered ready for purchase.
Procurement
Obtaining goods or services through supplier selection, purchasing and related controls.

R

Ready-to-wear
Clothing made in standard sizes and offered ready for purchase.

S

Sell-in
Sales from a brand or supplier to a retailer or distributor, before the product is sold to the final customer.
Sell-out
In commercial reporting, sales from a retailer to the final customer.
Showroom
A space where products are presented for sale: to trade buyers placing wholesale orders, or to clients in a retail store.
SLA
Service-level agreement: a documented agreement on the service to be provided and how its performance will be measured.
SOP
Standard operating procedure: documented steps for carrying out a recurring task consistently.
Succession planning
Preparing people to take on important roles when their current holders move or leave.
Supply chain
The connected activities that source materials, make products and move them to customers.

T

Transparency
Sharing relevant, checkable information about products and how they are made.
Travel retail
Sales to travelers in locations such as airports; duty-free is a related tax treatment that applies only where conditions are met.

W

Wholesale
Selling products to retailers or other businesses that will resell them.

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