Zenith Global Retail Performance Manager

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Location
Switzerland
└Neuchâtel
└Neuchâtel
Employment
Full-Time
Seniority
Manager
Posted
Mar 13, 2026

About Zenith

ZENITH is a Swiss haute horlogerie Maison renowned for its integrated manufacture and technical innovation. Based in the Jura watchmaking region and part of the LVMH group, the brand combines artisanal craftsmanship with modern precision and a global retail presence.

ZENITH — Global Retail Performance Manager in Neuchâtel, Switzerland. Lead global retail operations, KPI optimisation and performance programmes.

Role & Responsibilities

  • Lead, recruit, coach and motivate a global retail performance team to deliver consistent client experience and operational excellence.
  • Define, track and analyse KPIs that drive retail operational efficiency and financial performance; set targets with regional and store leadership and develop action plans to meet them.
  • Develop and maintain global performance dashboards and regular reporting to provide visibility into sales, conversion, inventory turnover and other operational metrics.
  • Leverage data analytics to identify trends, root causes and opportunities for improvement; translate insights into executable initiatives.
  • Identify, document and roll out retail best practices and standard operating procedures to ensure consistent implementation across all stores.
  • Partner with cross‑functional stakeholders (Retail Training, Commercial, Operations) to design and implement process improvements, training programmes and change management plans.
  • Stay abreast of industry trends and emerging retail technologies to introduce innovative approaches that enhance store performance.

Qualifications

  • Minimum 5 years' experience in retail management within an international environment, preferably in luxury goods or watches.
  • Fluency in English and French, both written and spoken.
  • Proven experience leading and developing teams across multiple markets and time zones.
  • Strong competence in change management and project management to drive roll‑out of global initiatives.
  • Advanced data analysis skills with experience building or interpreting performance dashboards and KPIs.
  • Excellent stakeholder management, influencing and communication skills; ability to align regional and store leaders behind common objectives.

Skills

Change Management Collaboration Data Analysis Innovation Networking Operational Excellence People Development Performance Analysis Project Management Retail Management Retail Strategy Team Management

Experience

Minimum five years of progressive retail management experience in an international environment, with demonstrable results in KPI optimisation, team leadership and cross‑functional project delivery.

Education

Bachelor's degree in Business, Retail Management, Hospitality or a related field preferred; equivalent professional experience accepted.

Workplace

The successful candidate will be located in Neuchâtel, Neuchâtel, Switzerland.

Culture

ZENITH combines Swiss watchmaking heritage with a forward‑looking, innovation‑driven culture. As part of LVMH, the Maison values craftsmanship, excellence and collaborative leadership, offering a performance‑oriented environment where continuous development and operational rigor are prized.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.

Frequently Asked Questions

A.

The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Zenith, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Retail Performance Manager», «Global Retail Operations Manager», «Retail Excellence Manager», «Head of Retail Performance», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.