Zenith Client Advisor
- Employment
- Full-Time
- Seniority
- Entry-Level
- Department
- Retail & Boutique Operations
- Industry
- Fine Watches & Horology
- Posted
- Aug 9, 2026
About Zenith
Founded in 1865 in Le Locle, Zenith stands among Switzerland’s most distinguished watch manufactures, celebrated for its pioneering spirit, precision engineering and iconic El Primero chronograph movement. As an employer, the Maison offers a rare environment where heritage craftsmanship meets contemporary innovation, uniting master watchmakers, designers, engineers and commercial talents around a shared pursuit of excellence. Zenith values curiosity, technical mastery and entrepreneurial energy, encouraging its teams to challenge convention while preserving the integrity of fine watchmaking. Within an international luxury context, employees contribute to a brand defined by authenticity, performance and a bold vision of time.
Zenith Client Advisor in Tokyo, Japan – luxury watch retail sales role with personalized client service focus
Role & Responsibilities
- Build and maintain strong personal relationships with clients to promote loyalty and repeat purchases across multiple communication channels (in-store, telephone, digital platforms)
- Maintain comprehensive knowledge of store products, retail market conditions, and competitive landscape to provide expert support and guidance
- Achieve sales targets and store KPIs by actively contributing to business objectives and identifying new sales opportunities
- Regularly enter and update client information in the CRM system to enhance personalization and maximize revenue opportunities
- Deliver memorable shopping experiences that reflect the maison's heritage, craftsmanship, and brand values through compelling storytelling
- Ensure aftercare services are properly executed and any issues are resolved smoothly to maintain customer satisfaction
- Collaborate with team members and store management to share client insights, product feedback, and best practices
- Maintain an organized, attractive store environment that encourages repeat visits and reinforces brand positioning
- Embody and represent the maison's culture and values as a brand ambassador
- Comply with all regulations and guidelines concerning customer data protection, store operations, and retail protocols
Qualifications
- Minimum 3 years of sales experience in retail, preferably in the luxury watches sector
- Business-level proficiency in Japanese
- Strong customer-centric orientation and ability to understand and anticipate client needs
- Demonstrated drive for results and ability to meet sales targets
- Ability to collaborate effectively with team members and management
- Knowledge of luxury watch products and brand heritage highly valued
- Excellent communication and interpersonal skills
Skills
Experience
Minimum 3 years of sales experience in retail environments, with preference for experience in the luxury watches or high-end jewelry sector. Demonstrated ability to exceed sales targets and build lasting client relationships in a luxury retail setting is essential.
Education
No specific formal education level is mandated; however, secondary education is expected as a baseline.
Workplace
This position is based in Tokyo, Tokyo, Japan.
Culture
Zenith fosters a workplace culture rooted in Swiss precision, technical mastery, and a pioneering spirit shaped by its watchmaking heritage. As an employer, it values craftsmanship, innovation, and collaboration, offering teams an environment where heritage and modern performance come together to advance the future of fine watchmaking.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Zenith, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Sales Advisor», «Client Relations Specialist», «Retail Advisor», «Watch Consultant», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.