Zenith Client Advisor
- Employment
- Full-Time
- Seniority
- Entry-Level
- Department
- Retail & Boutique Operations
- Industry
- Fine Watches & Horology
- Posted
- Jun 23, 2026
About Zenith
Founded in 1865 in Le Locle, Zenith stands among Switzerland’s most distinguished watch manufactures, celebrated for its pioneering spirit, precision engineering and iconic El Primero chronograph movement. As an employer, the Maison offers a rare environment where heritage craftsmanship meets contemporary innovation, uniting master watchmakers, designers, engineers and commercial talents around a shared pursuit of excellence. Zenith values curiosity, technical mastery and entrepreneurial energy, encouraging its teams to challenge convention while preserving the integrity of fine watchmaking. Within an international luxury context, employees contribute to a brand defined by authenticity, performance and a bold vision of time.
Zenith seeks an experienced Client Advisor in Tokyo to deliver exceptional service and maximize luxury watch sales through personalized client relationships.
Role & Responsibilities
- Build and maintain strong, personalized relationships with clients to promote loyalty and repeat purchases across multiple communication channels including in-store, phone, and digital platforms
- Maintain comprehensive knowledge of store products, retail industry trends, and competitive landscape to provide expert guidance during client shopping experiences
- Achieve sales targets and store KPIs, actively contributing to business objectives through consultative selling and revenue maximization
- Regularly input and update client information in the CRM system to enhance personalization and identify new sales opportunities
- Deliver unforgettable in-store experiences that embody the brand's heritage and craftsmanship through compelling storytelling about Zenith's horological expertise
- Ensure post-purchase services are properly executed and issues are resolved smoothly to maintain client satisfaction
- Collaborate with other Client Advisors and store management to share customer insights, product feedback, and best practices
- Contribute to maintaining an organized, attractive store environment that encourages repeat visits and reflects the brand's luxury positioning
- Embody LVMH culture and serve as an ambassador for the company's values
- Comply with all regulations and guidelines related to customer data protection and store operations
Qualifications
- Minimum 3 years of sales experience in retail, preferably in luxury watches
- Business-level Japanese language proficiency or above
- Customer-centric mindset with demonstrated ability to build strong client relationships
- Results-driven approach with proven track record of achieving sales targets
- Ability to collaborate effectively with team members and management
Skills
Experience
Minimum 3 years of sales experience in retail, with luxury watches preferred. Demonstrated success building and maintaining client relationships and achieving sales targets in a luxury retail environment.
Workplace
This position is based in Tokyo, Tokyo, Japan.
Culture
Zenith fosters a workplace culture rooted in Swiss precision, technical mastery, and a pioneering spirit shaped by its watchmaking heritage. As an employer, it values craftsmanship, innovation, and collaboration, offering teams an environment where heritage and modern performance come together to advance the future of fine watchmaking.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Zenith, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Sales Advisor», «Luxury Watch Consultant», «Retail Associate», «Style Consultant», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.