- Employment
- Full-Time
- Seniority
- Mid-Level
- Compensation
- €40,000–45,000/year
- Department
- Human Resources, People & Culture
- Industry
- Fashion, Apparel & Leather Goods
- Posted
- Oct 9, 2026
About Zegna
Founded in 1910 in Trivero by Ermenegildo Zegna, Zegna is an Italian luxury house renowned for exceptional fabrics, modern tailoring, and a vertically integrated approach from fine fibres to finished garments. As an employer, the maison offers a refined, international environment where craftsmanship, innovation, and client excellence meet a long-standing commitment to responsibility, reflected in Oasi Zegna and its stewardship of people and landscape. Zegna attracts talent across retail, design, merchandising, manufacturing, digital, and corporate functions, fostering collaboration, precision, and entrepreneurial spirit. Employees join a heritage-driven company shaping contemporary menswear while upholding quality, integrity, and sustainable growth.
ZEGNA seeks a Training and Development Coordinator for its Global Retail Capabilities & Content Development Team in Milan. The role develops and deploys global and local retail learning programs, assesses training needs and impact, delivers workshops, and manages the department budget. The position is permanent, classified under the CCNL Tessile, with a base salary of €40,000–€45,000.
Role & Responsibilities
- Collaborate with internal teams, including Regional Trainers, Retail Functions, Marketing, Visual Merchandising and HR, and external partners such as graphic artists and suppliers to create tools and procedures for consistent training deployment across markets.
- Manage the rollout of global e-learning programs by supporting local teams.
- Monitor training effectiveness through assigned KPIs and metrics.
- Develop global and local retail training frameworks—including modules, guidelines, activities, workshops, eBooks and teaching guides—for seasonal collections, the selling ceremony, capsules and induction tools.
- Identify learning needs through analyses of sales staff performance, job roles, surveys, market research and interviews with Retail Managers, and develop personalized reports.
- Deliver workshops, including Train the Trainer sessions.
- Manage the department’s budget, allocate financial resources and make investment decisions based on training needs and priorities.
- Improve individual and organizational performance by identifying training needs, developing annual training programs, assessing organizational strengths and weaknesses, creating instructional materials, providing structured learning experiences and evaluating program effectiveness.
Qualifications
- Extensive knowledge of instructional design theory, learning principles and techniques.
- Experience designing multiple training events in a corporate setting; training delivery is a plus.
- Knowledge of e-learning software.
- Proficiency in MS Office, including Excel and PowerPoint.
- Self-reliance and the ability to coordinate multiple tasks simultaneously.
- Passion for innovation in learning activities.
- Excellent interpersonal and communication skills.
- Fluent spoken and written English.
Skills
Experience
At least 4 years in retail training on a worldwide scale; experience designing multiple training events in a corporate setting, with training delivery a plus.
Education
University degree.
Workplace
The successful candidate will be located in Milan, Lombardy, Italy.
Explore jobs in Lombardy or in Italy.
Compensation
The base compensation for this position ranges from EUR 40,000 to EUR 45,000 per annum.
Culture
Zegna fosters a workplace culture rooted in Italian craftsmanship, innovation, and a deep respect for heritage, where teams are encouraged to combine precision with creativity. As a family-founded luxury house with a strong commitment to sustainability and quality, it offers an environment that values collaboration, long-term thinking, and excellence in every detail.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Zegna, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Learning and Development Coordinator», «Retail Training Coordinator», «Training Programs Coordinator», «Learning Programs Coordinator», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.