Zegna Style Advisor

About Zegna

Founded in 1910 in Trivero by Ermenegildo Zegna, Zegna is an Italian luxury house renowned for exceptional fabrics, modern tailoring, and a vertically integrated approach from fine fibres to finished garments. As an employer, the maison offers a refined, international environment where craftsmanship, innovation, and client excellence meet a long-standing commitment to responsibility, reflected in Oasi Zegna and its stewardship of people and landscape. Zegna attracts talent across retail, design, merchandising, manufacturing, digital, and corporate functions, fostering collaboration, precision, and entrepreneurial spirit. Employees join a heritage-driven company shaping contemporary menswear while upholding quality, integrity, and sustainable growth.

Zegna seeks a Style Advisor in Jeddah to deliver elevated client service, build lasting customer relationships and drive sales through collection expertise, personalized styling and CRM. The role also supports visual merchandising, store operations and team development; it is a permanent position.

Role & Responsibilities

• Create memorable luxury in-store experiences as a Zegna Brand Ambassador, sharing the house’s heritage and collections with customers.
• Manage customer relationships and provide service during and after sales, following the Zegna Selling Flow and Zegna Mindset.
• Develop business with an entrepreneurial approach; network to attract new customers and build a customer database.
• Discover customer needs by exploring their preferences and shopping occasions, anticipate expressed and unexpressed needs, and exceed expectations.
• Present personalized mix-and-match options across Zegna brands and products, including total looks; promote Zegna Su Misura (Made-to-Measure) where appropriate.
• Use company-provided iPod and iPad technology, Zegna Stories, and CRM software to support the selling ceremony and after-sales communication.
• Capture accurate customer information in accordance with Zegna CRM procedures, and nurture ongoing relationships through activities such as thank-you notes and follow-up calls.
• Resolve customer issues and complaints empathetically while observing policies for alterations, damage, repairs and global returns.
• Build in-depth knowledge of Zegna products, craftsmanship, fabrics, made-to-measure services and evolving styles, translating it into customer benefits.
• Advise on total-look styling, including colour coordination, textures, patterns, silhouette, proportions and garment functionality.
• Gather customer feedback on products and collections and share insights with the Store Manager.
• Monitor store stock and adapt selling techniques and sales pitches to maximize sell-through.
• Conduct garment fittings and alteration measurements for ready-to-wear; understand Su Misura service standards and act as the in-store specialist when assigned.
• Maintain high personal grooming standards, follow product and gift-packaging guidelines, and keep the store environment and displays clean and tidy.
• Ensure visual merchandising follows Zegna guidelines, propose improvements and support window and display setups; act as the in-store visual merchandising specialist when assigned.
• Share customer, product and store information with the team; support new-staff orientation as a learning coach or buddy and train colleagues on new products when assigned.
• Contribute to strong teamwork and an enthusiastic sales environment.
• Track individual performance against customer-service and sales KPIs, including cross-selling ratio, conversion rate and average sales bill.
• Work with the store team on action plans to achieve daily, weekly, monthly and yearly sales and KPI targets; propose service, product, visual and operational improvements.
• Follow store operations, time-and-attendance standards, company policies and instructions for operational duties, including stockroom, inventory, cashiering, reporting and guest beverage service.

Qualifications

• High school qualification.
• 2 to 4 years of retail sales or customer service experience.
• Functional competencies in selling, service policy, and policy and compliance.
• Customer-focused, committed to learning and self-development, passionate and open-minded.
• Digital technology proficiency; familiarity with Apple products and MS applications; good written communication skills.

Skills

Experience

2 to 4 years of retail sales or customer service experience

Education

High school qualification

Workplace

Culture

Zegna fosters a workplace culture rooted in Italian craftsmanship, innovation, and a deep respect for heritage, where teams are encouraged to combine precision with creativity. As a family-founded luxury house with a strong commitment to sustainability and quality, it offers an environment that values collaboration, long-term thinking, and excellence in every detail.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.